Customer Success Manager

• Proactively engage with leads through callbacks, emails, and outbound efforts.
• Have a deep understanding of our plans and add-on services to educate and support potential leads.
• Optimize the sales funnel and ensure a seamless experience for new customers.
• Conduct onboarding sessions for our customers.
• Ensure timely resolution of customer issues and implement strategies for retention and growth.
• Maintain and analyze metrics and customer satisfaction data to assess performance.

Customer Success Specialist

Customer Success Specialist