Xolo

Customer Success Manager

• Proactively engage with leads through callbacks, emails, and outbound efforts.
• Have a deep understanding of our plans and add-on services to educate and support potential leads.
• Optimize the sales funnel and ensure a seamless experience for new customers.
• Conduct onboarding sessions for our customers.
• Ensure timely resolution of customer issues and implement strategies for retention and growth.
• Maintain and analyze metrics and customer satisfaction data to assess performance.

Customer Success Specialist

Product Marketing

• Build and execute marketing strategies for Xolo’s business admin products
• Partner with Product, Engineering, BI, and Growth teams to align messaging
• Ensure effective launch, communication, and adoption of new features
• Develop and implement organic growth strategies
• Build and manage partnership programs
• Analyze performance and experiment with new organic channels
• Lead and mentor a team of product marketing managers.

Head of Product Marketing

• Build and execute marketing strategies for Xolo’s business admin products to drive awareness, lead generation, and activation
• Partner with Product, Engineering, BI, and Growth teams to align messaging, insights, and performance tracking
• Ensure effective launch, communication, and adoption of new features across markets
• Develop and implement organic growth strategies, including AEO/GEO, events, referral, and affiliate programs
• Build and manage partnership programs, identifying opportunities for collaboration with complementary brands, communities, and influencers
• Analyze performance and experiment with new organic channels to drive sustainable growth
• Lead and mentor a team of product marketing managers

Marketing

• Develop, implement, and continuously refine the lifecycle marketing strategy across email, platform, and other owned channels.
• Design and optimize automated campaigns, including onboarding, nurturing, re-engagement, churn prevention, and loyalty programs.
• Drive upselling and cross-selling initiatives to increase customer lifetime value.
• Own segmentation, personalization, and dynamic content strategies to deliver highly relevant and timely communication.
• Collaborate with Product, Growth, and Data teams to identify opportunities for lifecycle interventions and deliver a seamless customer experience.
• Conduct ongoing A/B testing and experimentation to improve open rates, CTR, conversions, and retention metrics.
• Analyze campaign performance and customer behavior to provide insights and recommendations that inform strategy.
• Ensure compliance with GDPR and other applicable data privacy regulations in all communications.
• Stay current with lifecycle marketing trends, tools, and best practices, proactively applying them to our programs.

Lifecycle Marketing Manager

Accountant

• Consult e-residents who run an Estonian OÜ via email
• Ensure customers’ OÜ accounting is as up-to-date as possible
• Process and analyze accounting data using Xolo’s proprietary platform
• Prepare financial statements, tax declarations, and annual reports

Full-stack Engineer

• Design, build, and maintain backend and frontend services
• Own features end-to-end, from code to infrastructure
• Turn accounting regulations into automated workflows
• Identify bottlenecks and ship small, continuous changes

Product Engineer

Accounting Manager

• Guiding our customers through the Italian tax landscape, with a focus on freelancers and sole proprietors operating under the regime forfettario, regime semplificato, or any other.
• Advising clients on tax-related topics during onboarding and throughout their time with Xolo, offering clear and practical guidance.
• Assisting with voluntary settlements or corrections for late tax payments or compliance issues.
• Collaborating with internal teams and participating in regular syncs to ensure seamless service delivery.
• Contributing your insights to help shape and improve our Italian platform and operational workflows.
• Maintaining accurate client records across platforms such as TS Digital and other internal tools.
• Preparing and filing all required tax documents, including (But not limited to) quarterly VAT reports, Intrastat declarations, and annual income tax returns.
• Handling all essential registrations with public bodies such as VAT, INPS, INAIL, and the Chamber of Commerce, based on the client’s business structure and needs.

Accounting and Tax Advisor

• Register our freelancer clients as self-employed before the Tax Authorities and Social Security
• Manage the tax returns (quarterly, annual, etc.), as well as any other tax or accounting obligations on behalf of our clients
• Support the Customer Success team and other teams in accounting and tax matters
• Advise our clients to solve any queries that require your specialized knowledge in accounting and taxation
• Collaborate with the Spain team and the product team to define the internal processes that allow us to provide the best service to our clients