Healthcare Support Advocate

XO Health Inc.

Healthcare Support Advocate supporting US members and providers through XO Health’s self-insured health plans. Resolving benefits, claims, authorization, billing, and portal inquiries via phone, email, and chat.

Posted 8/17/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $55,000 - $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in health insurance concepts, benefits, and claims lifecycle management while providing exceptional member and provider support. Proficient in maintaining compliance with HIPAA and ERISA regulations, ensuring high levels of customer satisfaction and operational efficiency.

Highest-signal resume keywords

Health Insurance ConceptsClaims Lifecycle ManagementCustomer Service SkillsMicrosoft Office Suite ProficiencyAnalytical Problem-Solving

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Medical TerminologyClaims ProcessingMultitaskingDocumentationFollow-Up Completion

Soft Skills

Attention to DetailSound JudgmentVerbal CommunicationWritten CommunicationProfessionalism

Tools & Technologies

Availity EssentialsGenesysServiceNowCRM ToolsCustomer Service Systems

Industry Keywords

Healthcare PayerTPAContact Center SupportHIPAA ComplianceERISA Compliance

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Handle inbound and outbound member and provider inquiries via phone, email, and chat
Initiate member outreach regarding benefits
Provide information on benefits, eligibility, coverage, claims, prior authorization, billing, reimbursement policies, and provider portal support
Resolve inquiries, complaints, grievances, and escalations with complete documentation and proper routing
Conduct follow-up outreach to ensure resolution, satisfaction, and continuity of care or claim outcomes
Build trust through early, frequent, and personalized engagement
Collaborate with Claims Operations, Network Operations, and Account Management teams on complex cases and service improvements
Identify recurring issues, system gaps, and process inefficiencies and provide feedback to leadership
Meet goals for efficiency, productivity, quality, accuracy, customer satisfaction, compliance, follow-up completion, and attendance
Maintain confidentiality and compliance with HIPAA, ERISA, and XO Health policies

Requirements

What you’ll need

3–5 years of experience in a healthcare payer, TPA, or health insurance environment, including contact center/member-provider support
Strong knowledge of health insurance concepts, benefits and eligibility, medical terminology, and claims lifecycle management
Strong English verbal and written communication skills
High attention to detail, sound judgment, and analytical problem-solving skills
Ability to multitask in a fast-paced, digital-first environment while maintaining accuracy and professionalism
Proficiency in Microsoft Office Suite and customer service and/or claims processing systems
Must support contact center hours of 8:00am–5:30pm ET
Must participate in a rotating on-call schedule for urgent member and provider support
Preferred: Associate or bachelor’s degree in healthcare administration, business, or related field
Preferred: Familiarity with Availity Essentials, payer portals, and EDI standards
Preferred: Familiarity with Genesys, ServiceNow, and other CRM tools
Preferred: Familiarity with Facility, Physician, Ancillary, and Behavioral Health claim types
Spanish proficiency is a plus

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account XO Health Inc. Website LinkedIn All Job Openings 11 - 50 employees 🏥 Healthcare 🛡️ Insurance ⚕️ Healthcare Insurance Healthcare
Insurance
Healthcare Insurance XO Health Inc. is a company that provides comprehensive, tech-enabled health benefit solutions specifically designed for the self-insured market. Their services cater to self-insured employers, brokers and consultants, and third-party administrators, aiming to unify the healthcare experience. XO Health offers a value-based provider network, member advocacy and care navigation, integrated medical and pharmacy plans, and employer stop-loss coverage. Their solutions are focused on balancing cost and quality, providing flexible and tailored healthcare solutions for employers. Healthcare Support Advocate Job not on LinkedIn 🔥 0 minutes ago 🇺🇸 United States – Remote 💵 $55k - $75k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior ✨ Healthcare Advocate Apply Now Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Handle inbound and outbound member and provider inquiries via phone, email, and chat
Initiate member outreach regarding benefits
Provide information on benefits, eligibility, coverage, claims, prior authorization, billing, reimbursement policies, and provider portal support
Resolve inquiries, complaints, grievances, and escalations with complete documentation and proper routing
Conduct follow-up outreach to ensure resolution, satisfaction, and continuity of care or claim outcomes
Build trust through early, frequent, and personalized engagement
Collaborate with Claims Operations, Network Operations, and Account Management teams on complex cases and service improvements
Identify recurring issues, system gaps, and process inefficiencies and provide feedback to leadership
Meet goals for efficiency, productivity, quality, accuracy, customer satisfaction, compliance, follow-up completion, and attendance
Maintain confidentiality and compliance with HIPAA, ERISA, and XO Health policies 🎯 Requirements
3–5 years of experience in a healthcare payer, TPA, or health insurance environment, including contact center/member-provider support
Strong knowledge of health insurance concepts, benefits and eligibility, medical terminology, and claims lifecycle management
Strong English verbal and written communication skills
High attention to detail, sound judgment, and analytical problem-solving skills
Ability to multitask in a fast-paced, digital-first environment while maintaining accuracy and professionalism
Proficiency in Microsoft Office Suite and customer service and/or claims processing systems
Must support contact center hours of 8:00am–5:30pm ET
Must participate in a rotating on-call schedule for urgent member and provider support
Preferred: Associate or bachelor’s degree in healthcare administration, business, or related field
Preferred: Familiarity with Availity Essentials, payer portals, and EDI standards
Preferred: Familiarity with Genesys, ServiceNow, and other CRM tools
Preferred: Familiarity with Facility, Physician, Ancillary, and Behavioral Health claim types
Spanish proficiency is a plus Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Healthcare Member Advocate 🕒 June 25 Senture, LLC 1001 - 5000 🤝 B2B 🏢 Enterprise Website LinkedIn All Job Openings Member Advocate handling inbound and outbound calls to deliver exceptional customer service for healthcare clients. Supporting various member needs through calls and web-based systems. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior ✨ Healthcare Advocate Healthcare Advocate 🕒 June 24 Medbill AI 1 - 10 🏥 Healthcare 🛡️ Insurance 🤖 Artificial Intelligence Website LinkedIn All Job Openings Healthcare Advocate handling complex medical billing and insurance cases in US healthcare system. Working remotely to help users navigate the US healthcare system effectively. 🇺🇸 United States – Remote 💵 $50k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level ✨ Healthcare Advocate RN Healthcare Advocate 🕒 June 24 Sailor Health 11 - 50 ⚕️ Healthcare Insurance 🏥 Healthcare 📡 Telecommunications Website LinkedIn All Job Openings RN Healthcare Advocate at Sailor Health offering empathetic guidance to senior patients. Building care plans and collaborating with therapists and care coordinators to improve patient outcomes. 🇺🇸 United States – Remote 💵 $40 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior ✨ Healthcare Advocate 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates About us Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass Resume Review AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs