Senior Liferay Developer
PhazeRo
AngularAWSAzureCloudDockerJ2EEJavaJavaScriptJenkinsjQueryKubernetesReact+1 more
Salary
💰 ₹3,200,000 - ₹3,700,000 per year
Job Level
Mid-LevelSenior
Tech Stack
AngularAWSAzureJavaScriptJenkinsKafkaServiceNowSOAP
About the role
- Configure and customize ServiceNow CSM modules: account & contact management, entitlements, case management, knowledge, and omni-channel support.
- Implement and tailor HCLS modules (Member Services, Provider Relations, Utilization Management) per design specifications.
- Build out case management flows: claims intake, adjudication, grievances, and appeals using CSM case stages, SLAs, and assignment rules.
- Develop utilization management processes: prior authorization requests, medical necessity reviews, care coordination tasks.
- Create and enhance the Customer Service Portal and Member/Provider portals using Service Portal Designer and UI Builder.
- Implement client scripts, UI policies, and UI actions to enforce business rules and streamline user experience.
- Develop integrations via REST/SOAP APIs, Integration Hub spokes, and MID Server for secure data exchange with AWS Data Lake, Microsoft 365/SharePoint, and external claims systems.
- Automate batch transfers (sFTP) and event-driven messaging (EventBridge, Kafka).
- Leverage Flow Designer and ServiceNow Orchestration to automate end-to-end processes (case routing, entitlement checks, document generation, notifications).
- Implement application lifecycle management using Git, Jenkins/Azure DevOps, and ServiceNow Update Sets; assist in authoring Infrastructure as Code for dev/test environments.
- Write Automated Test Framework (ATF) tests and coordinate UAT with business and QA teams; conduct performance and load testing.
- Manage deployments across Dev → QA → Prod using change management best practices; package update sets and scoped apps.
- Provide Tier-2/3 production support: incident triage, root cause analysis, system maintenance, monitoring, tuning, and applying patches/upgrades.
- Work closely with the Architect, business analysts, QA engineers, and stakeholders; produce technical documentation and train support teams/end-users.
Requirements
- 5+ years in ServiceNow development/implementation, with a focus on CSM and HCLS modules.
- Strong experience with scoped apps, Update Sets, Flow Designer, Service Portal, and UI Builder.
- Proficient in JavaScript (server & client), HTML, CSS, and AngularJS/Foundation (for legacy portals).
- Skilled with ServiceNow APIs, Integration Hub, and MID Server.
- Hands-on with REST/SOAP integrations, sFTP, and event-driven architectures (EventBridge, Kafka).
- Familiarity with AWS services (S3, Lambda, API Gateway) and Microsoft Graph API.
- Knowledge of CI/CD pipelines (Git, Jenkins, Azure DevOps) and Automated Test Framework (ATF).
- Experience with test-driven development and performance/load testing.
- Understanding of health insurance processes (claims, enrollment, utilization management).
- Familiarity with HIPAA, HL7, ACA, and other regulatory frameworks.
- Strong problem-solving mindset and attention to detail.
- Excellent verbal and written communication, able to explain technical concepts to non-technical stakeholders.
- Collaborative team player comfortable in Agile/Scrum environments.
- Required Certifications: ServiceNow Certified System Administrator (CSA) & Certified Implementation Specialist – CSM/HCLS.
- Preferred Certifications: AWS Certified Developer / Solutions Architect; CHPS, CHAM; Jenkins Engineer, Azure DevOps Engineer.
Similar jobs on JobTailor
Vice President, Production Services – Application Support II
BNY
AngularApacheAWSCloudHadoopJavaJavaScriptKafkaLinuxOraclePrometheusPython+2 more
Senior Full Stack Java Developer
Citi
AngularApacheAWSCassandraCloudDNSDockerElasticSearchETLFirewallsGoogle Cloud PlatformGradle+28 more
Staff Software Engineer, UI
Rithum
AngularAWSAzureDynamoDBJavaJavaScriptMS SQL Server.NETNoSQLPythonReactRedis+5 more
Staff Software Engineer, UI
Rithum
AngularAWSAzureDynamoDBJavaJavaScriptMS SQL Server.NETNoSQLPythonReactRedis+5 more