Director, Field Effectiveness – Operations

Xenon Pharmaceuticals Inc.

Director managing field operations and effectiveness for product launch at Xenon Pharmaceuticals. Building and operationalizing infrastructure for commercial teams and driving launch readiness.

Posted 7/13/2026full-timeBoston • Massachusetts • 🇺🇸 United StatesLead💰 $222,880 - $256,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in commercial operations within the pharmaceutical and life sciences sectors, focusing on launch readiness, field effectiveness, and operational analytics. Proficient in leveraging technology platforms and CRM systems to enhance field productivity and decision-making.

Highest-signal resume keywords

Commercial Operations ExperienceField Effectiveness InfrastructureCRM Systems ManagementIncentive Compensation OperationsProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Field Operations CapabilitiesLaunch Readiness SupportTargeting OperationsTerritory AlignmentCall PlanningField DeploymentAnalytics DevelopmentAI-Enabled Solutions Implementation

Soft Skills

Cross-Functional LeadershipExecutive CommunicationAdaptability in Fast-Paced Environments

Tools & Technologies

Field-Facing Technology PlatformsCRM Software

Industry Keywords

PharmaceuticalBiotechLife SciencesCommercial Launch Execution

About the role

Key responsibilities & impact

Build and operationalize Xenon’s field effectiveness infrastructure to support launch readiness and execution
Partner with departments to translate launch strategy into field-ready processes, tools, and operating rhythms
Serve as a primary Commercial Operations partner to field strategy and leadership
Develop and produce field execution analytics and identify gaps in execution quality
Collaborate on territory alignment, targeting refinement, and related vendor workstreams
Own targeting operations and refinement processes
Serve as the business owner for field-facing systems and tools, including CRM and field reporting
Lead incentive compensation operations and support decision-making with operational insights
Identify and implement AI-enabled solutions to improve field productivity

Requirements

What you’ll need

Bachelor’s degree required; advanced degree in business, life sciences, analytics, healthcare, or related field preferred
10+ years of progressive experience in pharmaceutical, biotech, or life sciences commercial operations
Demonstrated experience supporting launch readiness or commercial launch execution
Strong knowledge of field operations capabilities, including CRM, territory alignment, targeting, field deployment, call planning, incentive compensation
Experience partnering with various departments including Sales, Marketing, Medical Affairs, and others
Strong understanding of field-facing technology platforms and business requirements
Excellent project management, cross-functional leadership, and executive communication skills
Ability to thrive in a fast-paced, evolving environment with high ambiguity

Benefits

Comp & perks

Medical, dental, vision insurance
Short- and long-term disability
Accidental death & dismemberment
Life insurance programs
Employee Assistance Program
Travel insurance
Retirement savings programs with company matching contributions
Vacation
Personal days
Sick days
End-of-year company shutdown
Expanding Training, Learning & Development program