Partner with functional stakeholders and vendors to build new solutions supporting the Commercial and Medical functions, including integrations between systems and between Xenon and key service providers
Author, review, and approve applicable SDLC deliverables, and coordinate assurance and other testing activities
Develop, review, and approve procedures defining System Administration activities
Collaborate with Xenon’s Architecture Review Board to ensure the system design is consistent with company standards for security, infrastructure, and data architecture
Manage and execute day-to-day operations and configuration of the Veeva Commercial suite (CRM, Network, OpenData, etc.), and the day-to-day operations and configuration of other Commercial and Medical IT systems (Publications, MedComms, etc.)
Ensure system administration and configuration, including workflows, metadata, security, reference data, page layouts, and system settings
Perform user administration and manage licensing across Commercial and Medical IT systems. Support user onboarding, system training, and operational adoption from a system and process perspective
Collaborate with data stewards to manage master data management activities, including management of HCPs, HCOs, and associated affiliation data
Collaborate with key stakeholders to develop and maintain roadmaps, continuous improvement initiatives, and system standardization efforts
Manage vendor/MSP relationships related to IT systems
Provide technical guidance and support on change control activities
Ensure ongoing compliance with Xenon procedures including SaaS Release Management, Change Management, Problem Management, etc.
Act in accordance with Company policies, including, for example, the Code of Business Conduct and Ethics and ensure policies are understood and followed by direct reports, if any.

Requirements

Bachelor’s degree in Information Systems, Computer Science, Business Administration or related field
Minimum of 5 years of relevant experience, preferably in the Life Sciences industry. Experience supporting pre-commercial or early commercial biotech organizations preferred
Proven experience with the Veeva suite of products, Commercial Data Warehouse technology, and other key Commercial and Medical IT systems (Veeva certification a plus)
Strong understanding of the Commercial and Medical business processes
Knowledge of user management administration
Proficiency supporting commercial data platforms and downstream analytics
Experience managing vendors/MSPs and collaborating with business stakeholders to prioritize support or enhancement requests
Experience with system integrations (APIs, data flows, connectors)
Excellent communication and coordination skills across business and technical teams
Ability to manage multiple priorities in a fast-paced environment
Strong problem-solving skills and attention to detail.

Benefits

Our Total Rewards program includes base salary, target bonus, and stock options
Full range of benefits including medical, dental, vision, short-& long-term disability, accidental death & dismemberment, and life insurance programs
Employee Assistance Program
Travel insurance
Retirement savings programs with company matching contributions
Time to rest and re-charge through vacation, personal days, sick days, and an end-of-year company shutdown
Employee development and expanding Training, Learning & Development program, including a Tuition Assistance program for advanced degrees

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Veeva suiteCommercial Data Warehouse technologysystem integrationsuser management administrationcommercial data platformsdownstream analyticsSDLCmaster data managementconfiguration managementchange control

Soft Skills

communication skillscoordination skillsproblem-solving skillsattention to detailability to manage multiple priorities

Certifications

Veeva certification