Customer Success Manager / Account Manager

Xelix

Account Manager handling Mid-Market customer relationships and driving growth. Working with Xelix to automate financial controls for major enterprises.

Posted 7/4/2026full-timeLondon • 🇬🇧 United KingdomMid-LevelSenior💰 £47,000 - £80,000 per yearWebsite

About the role

Key responsibilities & impact

Own a portfolio of Mid-Market & Small Enterprise customers
Build and execute Customer Success Plans (CSPs)
Quantify, track and communicate value realization
Develop an understanding of each customer’s priorities and operating model
Run proactive account governance (e.g., EBRs/QBRs)
Monitor customer health and engagement to identify risk early
Identify, qualify and progress upsell/cross-sell opportunities
Lead renewals end-to-end
Triage technical and non-technical issues with urgency
Be the voice of the customer internally
Stay close to market trends and competitive landscape

Requirements

What you’ll need

Experience in a customer-facing B2B SaaS role
Comfortable managing customer conversations across different stakeholder levels
Some exposure to commercial conversations
Able to understand customer goals and translate them into practical action plans
Strong communication and presentation skills
Curiosity and proactivity in identifying customer challenges
Experience working cross-functionally with various teams
Analytical and able to use customer data to prioritize activity
Comfortable managing multiple customers simultaneously
Technically curious and eager to learn new products

Benefits

Comp & perks

27 days of annual leave (including 3 days Christmas closing)
On-site gym and cycle to work scheme
Employee discount at over 100 retailers
Comprehensive private medical & dental cover with Vitality
Enhanced parental leave pay
£1,000 personal annual budget for learning & development
Team socials & activities
Annual team retreat

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

CuriosityProactivityPresentation Skills