Partner Account Lead

Xelix

Partner Account Lead managing account renewals and expansions for B2B SaaS solutions. Building strong relationships with partners and clients in a fast-paced environment.

Posted 5/1/2026full-timeLondon • 🇬🇧 United KingdomSeniorWebsite

About the role

Key responsibilities & impact

Own renewal, retention, and expansion targets across 40+ enterprise accounts managed through BPO partners
Identify and execute cross-sell and upsell opportunities across the portfolio, with significant white space available across Xelix's module set
Lead commercial negotiations on renewals and expansions, with support from the Partnerships team
Build and maintain strong relationships with both partner teams (the platform users) and end clients (the platform buyers)
Navigate the dynamics of MSP-style relationships where partner and client priorities don't always align
Develop account plans that segment the portfolio by expansion potential and risk, and prioritise accordingly
Monitor account health, identify churn risk early, and act on it
Build the operational processes, playbooks, and reporting for this function from the ground up
Manage and develop one direct report, with the expectation of growing the team over time
Work cross-functionally with Partnerships, Sales, Product, and Services to ensure partner accounts get the same quality of engagement as direct accounts
Report on portfolio performance, providing visibility on NRR, renewal rates, expansion pipeline, and account health to leadership

Requirements

What you’ll need

6-10 years in account management or customer success within B2B SaaS or enterprise technology
Proven track record of hitting renewal and expansion targets on a commercial book of business
Experience managing complex, multi-stakeholder accounts where the buyer and the day-to-day user are different organisations
Exposure to partner-managed or BPO-managed customer relationships is a strong plus
Comfortable with commercial negotiations: renewals, pricing discussions, upsell conversations
Experience with or strong knowledge of MEDDIC / MEDDPICC methodology
Able to segment and prioritise a large portfolio rather than treating every account the same
Strong relationship builder who can operate across partner organisations and client organisations simultaneously
Analytical and organised, comfortable using data and CRM tools to manage a portfolio (HubSpot experience is a plus)

Benefits

Comp & perks

27 days of annual leave (including 3 days Christmas closing) which increases up to 3 days based on tenure, with the option to roll over, buy or sell up to 3 days
Hybrid working with two days a week from our dog-friendly Hoxton office
On-site gym and cycle to work scheme
Employee discount at over 100 retailers
Comprehensive private medical & dental cover with Vitality
Enhanced parental leave pay
£1,000 personal annual budget for learning & development
Carbon-neutral company working towards ambitious carbon reduction goals
Lots of team socials & activities
Annual team retreat

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementcustomer successcommercial negotiationsrenewal targetsexpansion targetsportfolio segmentationchurn risk identificationoperational processesB2B SaaSMEDDIC methodology

Soft Skills

relationship buildinganalytical skillsorganizational skillscross-functional collaborationcommunication skillsnegotiation skillsprioritizationteam managementproblem-solvingadaptability