Senior Account Manager – Enterprise

Xelix

Senior Account Manager navigating high-tier enterprise accounts for Xelix, an AI-based Accounts Payable solution. Ensuring value delivery and fostering growth through strong stakeholder management.

Posted 4/29/2026full-timeLondon • 🇬🇧 United KingdomSenior💰 £55,000 - £70,000 per yearWebsite

About the role

Key responsibilities & impact

Own a portfolio of our highest-tier customers, acting as a trusted advisor and commercial lead across renewal and growth.
Build and execute Customer Success Plans (CSPs) with clear outcomes, milestones, stakeholders and value hypotheses.
Quantify, track and communicate value realisation (ROI/business impact), preparing and presenting success metrics and commercial narratives to executive sponsors and C-suite stakeholders.
Develop a deep understanding of each customer’s priorities, operating model, systems landscape, and roadmap—using this to shape account strategy and unlock expansion.
Run proactive account governance (e.g., EBRs/QBRs), ensuring adoption, stakeholder engagement and action plans stay on track.
Monitor customer health and engagement to identify risk early, lead retention plans, and mobilise internal teams to protect and grow revenue.
Identify, qualify and progress upsell/cross-sell opportunities, building business cases, aligning stakeholders, and partnering with AEs/founders where needed to close.
Lead renewals end-to-end: timeline management, commercial negotiation support, stakeholder alignment, and forecasting accuracy.
Triage technical and non-technical issues with urgency and strong judgement, coordinating the right internal resources while keeping customers informed and confident.
Be the voice of the customer internally: capture product feedback, influence prioritisation with evidence, and manage expectations on deliverables and timelines.
Stay close to market trends and competitive landscape, contributing to strategic initiatives that improve our commercial approach and customer outcomes.

Requirements

What you’ll need

At least 3 years experience in Account Management / Customer Success in B2B SaaS (or a consultative commercial role), owning senior stakeholder relationships and outcomes across a portfolio.
You have ample experience in managing complex enterprise customers, involving six-figure ACVs and engagement at senior levels.
Demonstrable commercial track record: leading renewals, retaining revenue, and creating growth through upsell/cross-sell (with clear examples of how you sourced, shaped and progressed opportunities).
Strong value-based selling and storytelling skills: you can quantify impact, build a business case, and present success metrics/ROI confidently to executive sponsors and C-suite.
Experience running structured account governance (e.g., CSPs, QBRs/EBRs, exec sponsor plans), translating customer goals into measurable plans and driving them to completion.
Comfortable managing complex, multi-stakeholder enterprise accounts—navigating economic buyers, decision-makers, champions and influence networks to drive change.
Proficient in MEDDPICC or similar sales methodology.
Evidence of proactively identifying risk and leading “save plans”: diagnosing root causes, mobilising internal teams, and executing clear recovery plans with pace and accountability.
Strong cross-functional leadership: you’re effective at coordinating Product, Delivery/Implementation, Support and Sales to unblock customers and deliver outcomes, without needing formal authority.
Analytical and systems-minded: you enjoy using data (usage, outcomes, financials) to spot patterns, forecast risk, and prioritise where to invest time for maximum impact.
Technically curious and quick to learn: you can understand customer environments and product capabilities well enough to advise, educate and credibly challenge.
Excellent prioritisation and execution in a fast-paced environment; you can manage multiple workstreams, run a tight cadence, and keep stakeholders aligned.
Clear, direct communicator with high ownership: you follow through, set expectations well, and bring energy and professionalism to customer interactions.

Benefits

Comp & perks

Competitive salary of £60,000 - £70,000 depending on experience + commission
27 days of annual leave (including 3 days Christmas closing), with the option to roll over 3 days
Hybrid working with two days a week from our dog-friendly Hoxton office and on-site gym
Comprehensive private medical & dental cover with Vitality
Enhanced parental leave pay
Learning & development culture – £1,000 personal annual budget
We’re carbon-neutral and are working towards ambitious carbon reduction goals
Lots of team socials & activities
Annual team retreat

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Account ManagementCustomer SuccessValue-based SellingBusiness Case DevelopmentRenewals ManagementUpsell/Cross-sellMEDDPICCData AnalysisRisk ManagementStakeholder Engagement

Soft Skills

CommunicationLeadershipAnalytical ThinkingPrioritizationExecutionProblem SolvingCollaborationAdaptabilityCustomer AdvocacyNegotiation