XDS - A Customer Experience Agency

Digital Project Manager – Contract to Hire

XDS - A Customer Experience Agency

contract

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Location Type: Remote

Location: PennsylvaniaUnited States

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About the role

  • Oversee and manage entire digital presence for clients (e.g. website management, intranet, banner ads, landing pages, paid media campaigns, email campaigns, print flyers, social media, SEO/SEM, etc.)
  • Proactively troubleshoot, resolve roadblocks, and keep projects moving smoothly—no babysitting needed.
  • Translate client goals into actionable plans with clarity, speed, and a deep understanding of modern digital marketing.
  • Monitor scope, budget, timelines, and interdependencies—always with an eye on outcomes.
  • Prepare and provide accurate status to internal teams and clients, including updates on delivery of campaigns, and identifying/communicating/resolving issues in a timely manner.
  • Effectively guide, coach, and mentor peer digital producers to grow their skills and meet project objectives.
  • Drive and track interdependencies across digital platforms, work streams, communicate status and assist with maintaining team metrics.
  • Facilitate negotiations between stakeholders around scope and priority.
  • Jump in where needed across tasks—from resourcing and QA to documentation and optimization.
  • Be a self-starter. As a resourceful and resilient self-starter, you’ll thrive in a fast-paced environment where initiative and innovation are required.

Requirements

  • 3–5 years of experience in digital production or project management within an agency or fast-paced environment.
  • Strong cross-functional understanding of digital marketing, web development/design, SEO, paid media, and analytics.
  • Experience managing multi-channel campaigns and web projects with high visibility and measurable results.
  • Demonstrated ability to lead delivery while contributing directly to execution when needed.
  • Experience working with multiple clients and stakeholder groups.
  • Strong grasp of PM tools and techniques (we use Asana, but your thinking goes far beyond checklists).
  • Bachelor’s degree.
  • Reports to the Director.
  • Exceptional organizational, collaboration and communication skills.
  • Excellent attention to detail with the ability to work well under pressure.
  • Outstanding communication and interpersonal skills.
  • Patience and self-awareness. Sometimes projects can be challenging, and the right mindset, attitude and collaboration skills are key.
  • Must be able to manage multiple projects simultaneously.
Benefits
  • A respectful and inclusive culture that fosters work-life balance, teamwork and employee morale
  • Fully Remote
  • Full health benefits with 50% company coverage
  • Up to 6 weeks of total PTO between vacation/flex/sick/mental health days and holidays
  • Up to 6 weeks of fully paid maternity and paternity leave
  • 5 week sabbatical every 5 years of service
  • 401k w/ up to 4% match
  • Yearly performance-based bonus
  • Weekly paid Door Dash lunch
  • Yearly $300 home-office allowance
  • Mac Laptop
  • Employee Referral Bonuses
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
digital productionproject managementdigital marketingweb developmentSEOpaid mediaanalyticsmulti-channel campaignscampaign deliveryquality assurance
Soft Skills
organizational skillscollaboration skillscommunication skillsattention to detailability to work under pressureinterpersonal skillspatienceself-awarenessinitiativeinnovation
Certifications
Bachelor's degree