XDS - A Customer Experience Agency

Technical Project Manager – Contract

XDS - A Customer Experience Agency

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Posted on:

Location Type: Remote

Location: Pennsylvania • United States

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Job Level

SeniorLead

Tech Stack

Cloud

About the role

  • Come join a unique and exciting design and technology agency that creates digital experiences for bold brands.
  • Work alongside strategists, developers, analysts, and client teams to shepherd enterprise-grade CRM and analytics solutions—from planning through launch.
  • Act as the central hub between client stakeholders, technical vendors, and internal cross-functional teams.
  • Lead end-to-end delivery of development-heavy initiatives (e.g., Salesforce integrations, predictive dashboards, data-driven campaign systems).
  • Own weekly planning, resourcing, and communication cycles: status updates, timelines, risks, and scope.
  • Organize and facilitate working sessions, backlog grooming, retrospectives, and multi-agency alignment meetings.
  • Translate ambiguous requirements into executable plans.
  • Track and manage detailed budgets against scope ($1M+ quarterly SOWs).
  • Proactively flag out-of-scope asks, manage change requests, and protect project viability.
  • Drive accountability across external dev teams and internal SMEs.
  • Serve as an advocate for structure in an emerging environment (no formal PMO in place).

Requirements

  • 7+ years of project/program management experience in digital, tech-forward environments
  • Strong experience managing CRM/data-driven development projects (Salesforce Marketing Cloud or similar)
  • Highly organized and assertive—can manage up, across, and down with grace under pressure
  • Familiarity with JIRA, Confluence, Agile, and Waterfall methodologies
  • Excellent communicator who can distill technical complexity into clear, business-impacting language
  • Relentless and professional follow-ups to manage on-time delivery
  • Understanding of data security
  • Proven ability to work effectively with difficult stakeholders and in high-meeting-load environments (20+ hrs./week)
  • Experience in healthcare, life sciences, or pharma is strongly preferred
  • US-based; able to work core East Coast hours (9–5 ET)
Benefits
  • The Experience Design Studio is an EOE/V/D employer.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementCRM managementdata-driven developmentSalesforce Marketing Cloudbudget managementAgile methodologyWaterfall methodologydata securitystakeholder managementchange management
Soft Skills
organizational skillscommunication skillsassertivenessproblem-solvingadaptabilityleadershipcollaborationtime managementattention to detailconflict resolution