Xcelirate - We’re Hiring!

Business & Technical Documentation Analyst

Xcelirate - We’re Hiring!

contract

Posted on:

Location Type: Remote

Location: United Kingdom

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About the role

  • ****What will you be doing?**
  • - Design, implement, and manage the company’s central documentation library, including its structure, tooling, and standards
  • - Create and maintain comprehensive documentation for all projects, in order of priority specified
  • - Define and document all business features, workflows, and rules in a way that reflects how the system actually behaves, from user and business perspective
  • - Proactively investigate existing systems, implementations, and workflows to understand how features truly function
  • - Translate work orders, tickets, and engineering tasks into clear, structured, and continuously updated documentation
  • - Reconcile differences between specifications, expectations, and real-world system behavior
  • - Ensure documentation stays accurate as features evolve, are refactored, or replaced
  • - Act as the primary owner of product knowledge outside of development teams
  • - Establish and enforce documentation standards, templates, taxonomies, and naming conventions in your own domain
  • - Provide authoritative answers when questions arise about how products and features work

Requirements

  • **What will you bring along?**
  • - 5+ years of experience in business analysis, product documentation, systems analysis, or knowledge management
  • - Experience designing and managing documentation systems or knowledge bases
  • - Background in software development, QA, product, or a similar technical role, with the ability to read code if required and understand technical terminology
  • - Strong understanding of business workflows and software systems
  • - Experience working with work orders, requirements, and agile delivery processes
  • - Ability to translate technical implementation into clear business and user-level documentation
  • - Excellent written and verbal English communication skills
  • - High attention to detail and strong documentation discipline
  • - Ability to independently investigate and validate how systems work
  • - Comfortable working across multiple teams independently**
Benefits
  • **How We Support Our Contractors**
  • - A competitive daily rate + retention bonus scheme: Competitive contractor rate with a generous bonus paid every 6 months based on your time with us.
  • - Top-Notch Workstation: We provide the latest MacBook, branded merchandise, and everything you need for an optimal work environment.
  • - Global Co-Working Access: Work from a global network of co-working spaces to keep your work-life dynamic and flexible.
  • - Flexibility: Enjoy full flexibility in work location and hours, supporting a work-life balance tailored to your needs.
  • - Events and Gatherings: Participate in exciting events throughout the year, including team gatherings, cultural events, and other fun activities.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
business analysisproduct documentationsystems analysisknowledge managementdocumentation systemsknowledge basessoftware developmentQAagile delivery processestechnical terminology
Soft Skills
written communicationverbal communicationattention to detaildocumentation disciplineindependent investigationcross-team collaboration