Customer Support

• Designing, developing, deploying, and operating a DoD-wide Tasking, Collection, Processing, Exploitation, and Dissemination (TCPED) workflow management platform for Open-Source Intelligence (OSINT)
• Collaborate with DTP team members, customer staff, and IC users to understand requirements
• Provide DTP software familiarization and discovery tradecraft to enable Intelligence Community (IC) users to search for and retrieve relevant data
• Build professional relationships to enable the use of novel technologies and tradecraft
• Identify and pursue opportunities to increase user adoption of the DTP software and relevant data

User Support Specialist – Intelligence Data Discovery, Tradecraft

Field Customer Care Specialist

Field Customer Care Specialist

Senior Customer Service Technical Associate

Desktop Support Specialist

Educational Support Specialist, Science