User Support Specialist – Intelligence Data Discovery and Tradecraft
Xcelerate Solutions
full-time
Posted on:
Location Type: Hybrid
Location: Bethesda • Maryland • United States
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Tech Stack
About the role
- Ability to become a POSTMAN power user to support the discovery of critical intelligence insights.
- Proactively collaborate with POSTMAN team members, customer staff, and IC Users to understand requirements, the novel application and use of technology, and to develop and apply outcome-based approaches
- Provide subject matter expertise of platform use and discovery tradecraft, through in-person and virtual customer outreach and engagement.
- Build professional relationships to enable the use of novel technologies and tradecraft to discover, retrieve, and incorporate relevant data in finished intelligence products.
- Identify and pursue opportunities to increase user adoption of the POSTMAN software and relevant data.
- Create POSTMAN training and familiarization material to support Users.
- Document and communicate user requirements to POSTMAN development teams.
- Collect and analyze metrics to refine user engagements and improve data discovery.
Requirements
- An active TS/SCI clearance with ability to obtain a TS/SCI with Polygraph.
- A Bachelor’s Degree and minimum 4 years of related experience working with, or as, an all-source intelligence analyst.
- Additional, directly related experience as a military intelligence analyst may be considered in lieu of Bachelor’s Degree.
- Experience working with Intelligence Community and Law Enforcement Agencies.
- Experience with creating user guides and training end users for software platforms.
- The ability to perform well in a dynamic, fast-paced environment.
- To enjoy and excel at solving complex problems to support real-world National Security missions.
- To enjoy working directly with teammates and customers to understand requirements to develop and implement solutions.
- To be self-motivated, creative, and organized.
- The ability to clarify and accomplish tasks on time, under limited supervision.
- The ability to exercise good professional judgement that results in building relationships and negating or resolving problems.
- Excellent written and verbal communication skills.
Benefits
- Flexible schedule
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
POSTMANdata discoveryuser guide creationtraining developmentmetrics analysisintelligence analysisoutcome-based approachescustomer engagementsubject matter expertiseproblem-solving
Soft Skills
collaborationrelationship buildingself-motivationcreativityorganizationcommunicationprofessional judgementadaptabilitytime managementdynamic environment performance
Certifications
TS/SCI clearanceTS/SCI with Polygraph