User Support Specialist – Intelligence Data Discovery and Tradecraft

Xcelerate Solutions

User Support Specialist supporting the POSTMAN software for intelligence analysis at Xcelerate Solutions. Collaborating with various stakeholders to enhance user experience and discover relevant data.

Posted 4/20/2026full-timeBethesda • Maryland • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

TypeScript

About the role

Key responsibilities & impact

Ability to become a POSTMAN power user to support the discovery of critical intelligence insights.
Proactively collaborate with POSTMAN team members, customer staff, and IC Users to understand requirements, the novel application and use of technology, and to develop and apply outcome-based approaches
Provide subject matter expertise of platform use and discovery tradecraft, through in-person and virtual customer outreach and engagement.
Build professional relationships to enable the use of novel technologies and tradecraft to discover, retrieve, and incorporate relevant data in finished intelligence products.
Identify and pursue opportunities to increase user adoption of the POSTMAN software and relevant data.
Create POSTMAN training and familiarization material to support Users.
Document and communicate user requirements to POSTMAN development teams.
Collect and analyze metrics to refine user engagements and improve data discovery.

Requirements

What you’ll need

An active TS/SCI clearance with ability to obtain a TS/SCI with Polygraph.
A Bachelor’s Degree and minimum 4 years of related experience working with, or as, an all-source intelligence analyst.
Additional, directly related experience as a military intelligence analyst may be considered in lieu of Bachelor’s Degree.
Experience working with Intelligence Community and Law Enforcement Agencies.
Experience with creating user guides and training end users for software platforms.
The ability to perform well in a dynamic, fast-paced environment.
To enjoy and excel at solving complex problems to support real-world National Security missions.
To enjoy working directly with teammates and customers to understand requirements to develop and implement solutions.
To be self-motivated, creative, and organized.
The ability to clarify and accomplish tasks on time, under limited supervision.
The ability to exercise good professional judgement that results in building relationships and negating or resolving problems.
Excellent written and verbal communication skills.

Benefits

Comp & perks

Flexible schedule
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

POSTMANdata discoveryuser guide creationtraining developmentmetrics analysisintelligence analysisoutcome-based approachescustomer engagementsubject matter expertiseproblem-solving

Soft Skills

collaborationrelationship buildingself-motivationcreativityorganizationcommunicationprofessional judgementadaptabilitytime managementdynamic environment performance

Certifications

TS/SCI clearanceTS/SCI with Polygraph