Payment Support Analyst

Xcel Energy

Payment Support Analyst improving billing processes and serving as a liaison at Xcel Energy. Collaborating with departments to enhance the quality of billing services.

Posted 7/24/2026full-timeRoseville • Colorado, Minnesota, Texas, Wisconsin • 🇺🇸 United StatesJuniorMid-Level💰 $64,100 - $90,966 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong analytical skills and problem-solving abilities in billing operations, with expertise in electronic payment processing and a solid understanding of regulatory requirements. Proficient in using database and querying tools to enhance billing processes and improve departmental efficiencies.

Highest-signal resume keywords

Billing Process ImprovementElectronic Payment ProcessingAnalytical SkillsDatabase & Querying ToolsUtility Billing System Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Payment ReconciliationACH PaymentsSQLElectronic Bill Payment PlatformsPayment GatewaysEDI Payment FilesFinancial ControlsCash Application ProcessesSAPOracle

Soft Skills

Effective CommunicationProblem SolvingDecision Making

Tools & Technologies

Microsoft ExcelPeopleSoftXcel Energy Computer Based Systems

Industry Keywords

NACHA Operating RulesPayment OperationsAccounts Receivable SystemsBankingTreasury

Tech Stack

Tools & technologies

OracleSQL

About the role

Key responsibilities & impact

Works as a liaison between Billing personnel and other departments
Researches and resolves billing issues
Serves as a central point for the resolution of technical billing problems
Ensures the quality of Billing Services by compiling and monitoring the billing processes and performance measurements
Leads efforts for billing process improvements & department efficiencies
Researches and evaluates all billing operations (billing, payment options, rate changes, rate refunds, etc) to enhance existing productivity
Performs critical analysis of performance results, identifies root causes of ongoing or emerging issues/trends
Creates and tracks specialized reports requested to monitor billing trends
Researches and resolves customer account issues to assess whether they are business practice issues or system problems
Recommends system enhancements as needed and ensures the necessary training and communication of changes are available to billing personnel
Completes quality assurance billing reviews

Requirements

What you’ll need

Business related degree or equivalent work experience
Demonstrates ability in using database & querying tools for analytical applications
Experience in working the utility billing system is desired
Ability to effectively communicate and work successfully across business units and professional disciplines
Knowledge of Xcel Energy Computer Based systems
Proven problem solving and decision-making skills
Must possess strong analytical skills
2-5 years of experience in payment operations, banking, treasury, or accounts receivable systems
Strong understanding of electronic payment processing, including ACH payments, Credit and debit card payments, Electronic lockbox processing, Traditional bank lockbox processing, Digital payment channels, Electronic bill payment platforms and Payment gateways
Experience researching and resolving payment exceptions across multiple channels
Working knowledge of ACH and NACHA Operating Rules, including exceptions, returns, reversals, unauthorized transactions, financial controls, SOX, audit, and regulatory requirements
Understanding of payment reconciliation, balancing, settlement, and cash application processes
Experience with EDI payment files, remittance files, payment data integrations, bank transmissions, file formats, and secure file transfers
Ability to interpret payment data, logs, reports, and transaction records to identify issues
Experience with APIs, batch processing, or payment interfaces between enterprise systems and external vendors preferred
Proficiency with Microsoft Excel, SQL (preferred), and enterprise financial or billing systems such as SAP, Oracle, PeopleSoft, or equivalent.

Benefits

Comp & perks

Annual Incentive Program
Medical/Pharmacy Plan
Dental
Vision
Life Insurance
Dependent Care Reimbursement Account
Health Care Reimbursement Account
Health Savings Account (HSA) (if enrolled in eligible health plan)
Limited-Purpose FSA (if enrolled in eligible health plan and HSA)
Transportation Reimbursement Account
Short-term disability (STD)
Long-term disability (LTD)
Employee Assistance Program (EAP)
Fitness Center Reimbursement (if enrolled in eligible health plan)
Tuition reimbursement
Transit programs
Employee recognition program
Pension
401(k) plan
Paid time off (PTO)
Holidays
Volunteer Paid Time Off (VPTO)
Parental Leave