Monitor and operate the Integrated Network Operations Center communications core network and infrastructure
Triage trouble tickets and guide Tech I/II in skill development
Use monitoring tools to identify and respond to network incidents within SLAs
Document events/incident activity in the ticketing system
Participate in management of planned and unplanned events
Responsible for Tier I triage and troubleshooting of network devices
Collaborate with vendors for circuit remediation and higher-level triage
Execute batch jobs and device updates/changes

Requirements

AS/AAS/BS in related degree field, entry level certifications from accredited organizations, or equivalent documented experience
5+ years of network management/infrastructure operations that includes experience with switching/routing, transport, and data using layer 1 - 3 equipment or software
Proficient experience and understanding of fiber, T1 - OC192, and PRI circuits and associated network element related equipment as well as end-user applications and servers
Demonstrates experience effectively managing network cutovers and equipment replacement
Demonstrated ability to work in a diverse and rapidly changing business environment
Strong interpersonal skills, customer focus, communication, time management and analytical abilities
Ability to manage pressure associated with multiple, simultaneous high-impact tasks routinely
Must be willing to work diverse schedules in a 24x7, 365-day environment, including an on-call rotation

Benefits

Spot On Bonus
Medical/Pharmacy Plan
Dental
Vision
Life Insurance
Dependent Care Reimbursement Account
Health Care Reimbursement Account
Health Savings Account (HSA) (if enrolled in eligible health plan)
Limited-Purpose FSA (if enrolled in eligible health plan and HSA)
Transportation Reimbursement Account
Short-term disability (STD)
Long-term disability (LTD)
Employee Assistance Program (EAP)
Fitness Center Reimbursement (if enrolled in eligible health plan)
Tuition reimbursement
Transit programs
Employee recognition program
Pension
401(k) plan
Paid time off (PTO)
Holidays
Volunteer Paid Time Off (VPTO)
Parental Leave

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

network managementinfrastructure operationsswitchingroutingtransportdatafiberT1OC192PRI circuits

Soft Skills

interpersonal skillscustomer focuscommunicationtime managementanalytical abilitiesability to manage pressureadaptabilityteam collaborationproblem-solvingskill development

Certifications

entry level certificationsAS degreeAAS degreeBS degree