Lead and manage the performance and development of staff.
Lead priorities and manage work performance of staff, vendors and contractors.
Understand the customers' needs, and partner to deliver innovative solutions.
Ensure products and services operate in a lean, stable, and adaptable manner.
Develop, propose and manage long and mid-term strategic technology plans and roadmaps for assigned products and services.
Drive continuous improvement in IT performance.
Proactively prevent and support prompt restoration of service disruptions.
Lead day-to-day delivery of enterprise security operations, ensuring stable, resilient, and effective security services across the organization.
Ensure security operations comply with internal policies and external regulatory requirements through clear ownership, documentation, and controls.
Lead and coordinate security incident response and operational disruptions, providing timely and accurate communication to stakeholders and senior leadership.
Build, lead, and develop high-performing operations teams, fostering accountability, continuous improvement, and a strong security culture.
Partner closely with IT, OT, Risk Management, Audit, and business leaders to align security operations with enterprise priorities.
Manage operational budgets and capital investments, ensuring resources are aligned to risk reduction and measurable business outcomes.
Communicate complex security and operational topics clearly to both technical and non-technical audiences, including executives.

Requirements

Bachelor's degree in Information Technology, Technology, Business or related field, or 4 years of experience equivalent to the position.
Five years of prior people leadership experience
Ten years of experience with end-to-end service lifecycle, business process, project or product management
Five years of experience with strategic planning, portfolio prioritization, delivery execution, and operations.
8+ years of experience in cybersecurity, IT operations, or enterprise security, including leadership roles
Strong knowledge of security operations, incident response, and risk management
Experience working in regulated environments with audit and compliance requirements
Proven ability to partner across IT, OT, and business teams
Excellent communication skills, effective with varying organizational levels and skill sets
Excellent Relationship Management and collaboration skills, with a track record of working as one team cross-organizationally to drive innovation and business results
Experience working within a highly regulated industry
Ability to deliver value in compliance with policies and regulations
Demonstrated ability to apply a customer focus, problem solve, and drive continuous improvement to solutions, systems and processes.
Demonstrated ability to drive, adopt, and lead others through change in a diverse and dynamic environment
Experience with Sourcing and Contract Management
Proven ability to attain and hold in-depth acumen in business process, technical knowledge, and architectural topology.

Benefits

Annual Incentive Program
Medical/Pharmacy Plan
Dental
Vision
Life Insurance
Dependent Care Reimbursement Account
Health Care Reimbursement Account
Health Savings Account (HSA) (if enrolled in eligible health plan)
Limited-Purpose FSA (if enrolled in eligible health plan and HSA)
Transportation Reimbursement Account
Short-term disability (STD)
Long-term disability (LTD)
Employee Assistance Program (EAP)
Fitness Center Reimbursement (if enrolled in eligible health plan)
Tuition reimbursement
Transit programs
Employee recognition program
Pension
401(k) plan
Paid time off (PTO)
Holidays
Volunteer Paid Time Off (VPTO)
Parental Leave

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

cybersecurityIT operationsenterprise securityincident responserisk managementstrategic planningproject managementbusiness process managementservice lifecycle managementportfolio prioritization

Soft Skills

people leadershipcommunication skillsrelationship managementcollaboration skillscustomer focusproblem solvingcontinuous improvementchange managementaccountabilityinnovation