Relationship Management: Partner with business areas, customers and other stakeholders to understand needs and opportunities. Establish and maintain collaborative partnership with internal partners. Provide coaching and work direction to less experienced team members.
Solution Delivery: Lead efforts in end-to-end solution lifecycle from strategic planning, through demand management, delivery lifecycle activities, and operation. Ensure solutions drive great user experience and operational performance. Drive speed to deployments and continuous delivery to meet changing customer and stakeholder needs.
Strategy & Planning: Lead efforts to understand operational health, customer satisfaction, and total cost of operation and build awareness of opportunities and risks. Represent business partners/stakeholders in strategic planning and investment prioritization.
Operations Management: Drive alignment with stakeholders on maintenance activities and schedules. Ensure delivery practices uphold continuous integration of operational functions. Provide escalated support as needed to drive restoration of service disruptions.
Subject Matter Expertise: Stay abreast of industry and technology trends to continuously improve solution delivery practices and customer satisfaction.

Requirements

Ten years of related functional experience
Bachelor's degree in Technology, Science, Business or related field, or 4 years of experience equivalent to the position
Excellent communication skills, effective with varying organizational levels and skill set, and able to translate between technical and non-technical concepts
Excellent Relationship Management and collaboration skills, with a track record of working as one team cross-organizationally to drive innovation and business results
Experience with Project or Product delivery practices, including SDLC, Agile and Waterfall
Demonstrated ability to recommend innovative solutions to support complex business requirements
Ability to drive continuous improvement through lean, agile, six sigma
Demonstrated in depth knowledge of end-to-end process and system capabilities, industry standards and emerging technologies and methods
Expertise in technical, functional, and operational details of respective solutions
Excellent problem-solving skills
Demonstrated ability to build functional and technical subject matter expertise, process and tools expertise, and drive consistency in processes
Experience with strategic planning, demand management, execution, and operation of IT solutions
Experience with contract and vendor management
In-depth expertise on core IT components within the respective domain.

Benefits

Annual Incentive Program
Medical/Pharmacy Plan
Dental
Vision
Life Insurance
Dependent Care Reimbursement Account
Health Care Reimbursement Account
Health Savings Account (HSA) (if enrolled in eligible health plan)
Limited-Purpose FSA (if enrolled in eligible health plan and HSA)
Transportation Reimbursement Account
Short-term disability (STD)
Long-term disability (LTD)
Employee Assistance Program (EAP)
Fitness Center Reimbursement (if enrolled in eligible health plan)
Tuition reimbursement
Transit programs
Employee recognition program
Pension
401(k) plan
Paid time off (PTO)
Holidays
Volunteer Paid Time Off (VPTO)
Parental Leave

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SDLCAgileWaterfallleansix sigmaproject deliveryproduct deliverysolution deliveryoperational performanceend-to-end process

Soft Skills

communication skillsrelationship managementcollaboration skillsproblem-solving skillscoachingstrategic planninginnovationcustomer satisfactioncontinuous improvementstakeholder engagement