Xcel Energy

Principal Business Functional Consultant, Customer and User Experience

Xcel Energy

full-time

Posted on:

Location Type: Hybrid

Location: Minneapolis • Colorado • Minnesota • United States

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Salary

💰 $97,600 - $138,600 per year

Job Level

Lead

About the role

  • Serve as a strategic advisor for business functional teams by providing deep subject matter expertise, operational insights and high impact process recommendations across business functions.
  • Represent functional operations in major program activities, shaping business process design, policy and procedure development, business benefits, KPIs and future state functional architectures.
  • Identify, assess and communicate broad operational impacts of proposed changes, proactively addressing enterprise level risks and misalignments.
  • Guide business functional testing strategy, inform training and change design and ensure user adoption approaches enable sustainable transformation.
  • Partner with cross functional leaders to ensure end-to-end business process integration and customer centric operational continuity.
  • Champion enterprise continuous improvement by elevating systemic pain points and shaping long-term design decisions.
  • Lead development of enterprise performance metrics, reporting frameworks and post implementation value realization measures.
  • Drives digital experience by defining and validating customer facing interfaces within CIS and related systems.
  • Map customer journeys across billing, payment and outage self-service.
  • Provide UX input into portal/mobile design, ensuring accessibility and usability.
  • Partner with Technology teams to validate front-end integration within CIS.

Requirements

  • Bachelor’s degree in business or related field; or equivalent combination of training and relevant experience.
  • Strong understanding of utility processes and performance drivers.
  • Excellent communication, critical thinking and problem-solving skills.
  • 7+ years in operations, business process improvement or service delivery.
  • Familiarity with Xcel Energy OneWay policies and procedures (preferred).
  • Process Methodology Certification(s) - Six Sigma, Lean, Agile, Promod, Waterfall, etc. (preferred).
  • Mentorship or Leadership experience (preferred).
Benefits
  • Annual Incentive Program
  • Medical/Pharmacy Plan
  • Dental
  • Vision
  • Life Insurance
  • Dependent Care Reimbursement Account
  • Health Care Reimbursement Account
  • Health Savings Account (HSA) (if enrolled in eligible health plan)
  • Limited-Purpose FSA (if enrolled in eligible health plan and HSA)
  • Transportation Reimbursement Account
  • Short-term disability (STD)
  • Long-term disability (LTD)
  • Employee Assistance Program (EAP)
  • Fitness Center Reimbursement (if enrolled in eligible health plan)
  • Tuition reimbursement
  • Transit programs
  • Employee recognition program
  • Pension
  • 401(k) plan
  • Paid time off (PTO)
  • Holidays
  • Volunteer Paid Time Off (VPTO)
  • Parental Leave
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
business process improvementperformance metricsreporting frameworkscustomer journey mappingUX designfront-end integration
Soft Skills
communicationcritical thinkingproblem-solvingmentorshipleadership
Certifications
Six SigmaLeanAgilePromodWaterfall