Lead and manage the performance and development of staff.
Lead priorities and manage work performance of staff, vendors and contractors.
Provide leadership as needed across multiple sites, and in alignment with Union or other contracts.
Understand the customers' needs, and partner to deliver innovative solutions.
Partner with Supply Chain, Finance, Enterprise Security, Audit/Compliance and other internal groups to drive results.
Ensure products and services operate in a lean, stable, and adaptable manner.
Ensure product delivery and operation are cost effective and within budget.
Develop, propose and manage long and mid-term strategic technology plans and roadmaps for assigned products and services
Drive continuous improvement in IT performance.
Proactively prevent and support prompt restoration of service disruptions.

Requirements

Bachelor's degree in Technology, Science, Business or related field, or 4 years of experience equivalent to the position.
Five years of prior people leadership experience.
Ten years of experience with end-to-end service lifecycle, business process, project or product management.
Five years of experience with strategic planning, portfolio prioritization, delivery execution, and operations.
Excellent communication skills, effective with varying organizational levels and skill sets.
Excellent Relationship Management and collaboration skills, with a track record of working as one team cross-organizationally to drive innovation and business results.
Experience working within a highly regulated industry.
Ability to deliver value in compliance with policies and regulations.
Demonstrated ability to apply a customer focus, problem solve, and drive continuous improvement to solutions, systems and processes.
Demonstrated ability to drive, adopt, and lead others through change in a diverse and dynamic environment.
Experience with Sourcing and Contract Management.
Proven ability to attain and hold in-depth acumen in business process, technical knowledge, and architectural topology.
Experience with ServiceNow.

Benefits

Annual Incentive Program
Medical/Pharmacy Plan
Dental
Vision
Life Insurance
Dependent Care Reimbursement Account
Health Care Reimbursement Account
Health Savings Account (HSA) (if enrolled in eligible health plan)
Limited-Purpose FSA (if enrolled in eligible health plan and HSA)
Transportation Reimbursement Account
Short-term disability (STD)
Long-term disability (LTD)
Employee Assistance Program (EAP)
Fitness Center Reimbursement (if enrolled in eligible health plan)
Tuition reimbursement
Transit programs
Employee recognition program
Pension
401(k) plan
Paid time off (PTO)
Holidays
Volunteer Paid Time Off (VPTO)
Parental Leave

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

end-to-end service lifecyclebusiness process managementproject managementproduct managementstrategic planningportfolio prioritizationdelivery executionoperations managementSourcing and Contract ManagementServiceNow

Soft Skills

leadershipcommunicationrelationship managementcollaborationcustomer focusproblem solvingcontinuous improvementchange managementinnovationteamwork

Certifications

Bachelor's degree in TechnologyBachelor's degree in ScienceBachelor's degree in Business