Senior Category Manager – Customer Service Contracts
Xcel Energy
full-time
Posted on:
Location Type: Office
Location: Minneapolis • Colorado, Minnesota • 🇺🇸 United States
Visit company websiteSalary
💰 $95,200 - $135,200 per year
Job Level
Senior
About the role
- Develop and execute sourcing category, supplier, and risk management strategies that align with business stakeholder priorities for key categories.
- Lead cross functional teams from the business and Supply Chain to drive successful project and category outcomes/results.
- Plan and lead competitive sourcing events using an enterprise-wide approach, incorporating external factors intelligence in support of category strategies.
- Develop effective negotiation strategies, plan, and conduct negotiations of commercial terms with suppliers to achieve category objectives.
- Lead on-going supplier performance, relationship, and development activities to ensure category strategy adherence.
- Develop and execute contracts with key suppliers.
- Develop and implement enterprise-wide category strategies to optimize cost and improve operations in line with sourcing best practices.
- Collaborate with business stakeholders to align business demands, category/contract strategy, and execution.
- Perform spend and cost analysis (e.g. total cost of ownership and should cost models) and develop category strategies to achieve maximum value capture.
- Complete supplier research and risk profiles while monitoring industry information, external factors, and trends to ensure category strategies are aligned with current best practices.
- In conjunction with logistics personnel, implement optimal inventory strategies.
- Lead multiple strategic supplier performance, relationship and development management efforts focused on improving total cost of ownership, quality, delivery, and continuous improvement.
- Develop plans with suppliers that support business goals and strategies, while driving continuous improvement and collaboration to strengthen partnerships that bring value to the company and the supplier.
- Develop performance-based supplier scorecards.
- Monitor, document, and evaluate supplier performance.
- Lead the resolution of disputes with suppliers.
- Lead negotiations of commercial terms to establish contracts that support category strategies while meeting business requirements, including limits of liability and general terms & conditions.
- Review, analyze, verify, and negotiate contract changes or additional work orders.
- Monitor compliance across buying channel, supplier, and contract purchasing execution.
- Manage contractor claims to resolution and successfully minimize overall impact to cost and schedule.
- Ensure suppliers comply with contract terms and meet all commitments.
- Develop and communicate contract summary and implementation plans.
- Develop risk management strategies and in conjunction with Legal and Security teams, apply understanding of underlying principles of contract law to administer all category contract agreements.
- In collaboration with business area management, manage and define the risk elements of the contract.
- Create and manage project plans to implement category strategies.
- Interacts with business leadership to integrate sourcing and business project plans.
- Manage Supply Chain, business, and supplier continuous improvement efforts.
- Lead change management efforts.
Requirements
- Bachelor's degree in Supply Chain Management, business, or related technical/analytical field.
- Equivalent combination of education and experience may be considered.
- MBA as well as Certified Professional in Supply Chain Management (CPSM) or other supply chain certification preferred.
- Requires five years of supply chain experience with focus in sourcing.
- Three years of contract formation knowledge and experience.
- Negotiation and project management skills preferred.
- Proficiency in Microsoft Office Suite and significant experience with purchasing and sourcing systems is required.
- Demonstrated customer service skills.
- Strong interpersonal and relationship skills are required.
- Required to attend meetings in various locations, up to 20% travel; driver's license required.
- Preferred Requirements: Utility DSM (Demand Side Management) experience.
- Marketing Category Management support experience.
- High volume contract negotiation.
Benefits
- Annual Incentive Program
- Medical/Pharmacy Plan
- Dental
- Vision
- Life Insurance
- Dependent Care Reimbursement Account
- Health Care Reimbursement Account
- Health Savings Account (HSA) (if enrolled in eligible health plan)
- Limited-Purpose FSA (if enrolled in eligible health plan and HSA)
- Transportation Reimbursement Account
- Short-term disability (STD)
- Long-term disability (LTD)
- Employee Assistance Program (EAP)
- Fitness Center Reimbursement (if enrolled in eligible health plan)
- Tuition reimbursement
- Transit programs
- Employee recognition program
- Pension
- 401(k) plan
- Paid time off (PTO)
- Holidays
- Volunteer Paid Time Off (VPTO)
- Parental Leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
sourcing strategiessupplier managementrisk managementnegotiation strategiesspend analysiscost analysiscontract managementinventory strategiescontinuous improvementproject management
Soft skills
interpersonal skillsrelationship managementcustomer serviceleadershipcollaborationcommunicationchange managementproblem-solvingstrategic thinkingnegotiation skills
Certifications
Bachelor's degree in Supply Chain ManagementMBACertified Professional in Supply Chain Management (CPSM)