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Technical Account Manager – Application & Offensive Security
XBOWTechnical Account Manager serving a large customer portfolio at XBOW. Delivering a high-touch experience and collaborating closely with product and sales teams.
About the role
Key responsibilities & impact- Serve as the primary point of contact and for a large and growing portfolio of customers
- Own the end-to-end customer experience across hundreds of accounts; nothing falls through the cracks
- Deliver a high-touch experience when needed by acting as a problem solver—conduct independent analysis and triage before escalating to internal teams
- Develop and own repeatable workflows to scale self-service–led entry with product-led expansion
- Collaborate closely with both product and sales teams to align on strategy and execution
- Act as an external-facing technical program manager—identify process gaps, advocate for fixes, and recognize when automation is needed, even without writing code
- Represent the voice of the customer internally to drive adoption and continuous improvement
- Advocate for product and process changes that reduce friction, automate touchpoints, and improve outcomes
- Navigate product questions with confidence, escalating appropriately even without deep domain knowledge
- Translate pentesting findings and vulnerability data into actionable guidance for security and engineering stakeholders
- Understand application security concepts — OWASP Top 10, CVSS scoring, common vulnerability classes — well enough to field customer questions and contextualize results
- Work with customers running large-scale assessments across dozens or hundreds of applications, tracking coverage, SLA adherence, and finding trends
- Partner with Product and Engineering to triage edge cases in scan results, distinguishing between product gaps and expected behavior
- Build and maintain customer-facing documentation, runbooks, and enablement materials grounded in real product workflows
Requirements
What you’ll need- Experience in a technical customer-facing role
- Familiarity with application security or developer tools
- Working knowledge of application security fundamentals
- Exposure to security tools ecosystem: scanners, DAST/SAST platforms, vulnerability management systems
- Background in technical program management, technical account management or scaled customer success
- Fluent in Korean, advanced in English
Benefits
Comp & perks- Competitive base salary starting at USD 130,000 and a meaningful equity package
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
application securitytechnical program managementcustomer experience managementproblem solvingworkflow developmentvulnerability managementpentestingscanning toolsDASTSAST
Soft Skills
collaborationcommunicationadvocacycustomer focusindependent analysisprocess improvementautomation awarenessdocumentation skillsstrategic alignmenttriage