Expert Services Engineer – APAC
XBOW
full-time
Posted on:
Location Type: Remote
Location: Australia
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About the role
- Act as customers technical PoC post-sales
- Work on integrating the XBOW product with customer environments
- Lead self-hosted product deployments, support and upgrades
- Support feature prototyping
- Provide Tier 2 support for customer technical issues
- Be open to supporting pre-sales support roles when required
- Provide feedback to product teams on what you are seeing in the Field
- Help explain the technical and business value of the product to users and stakeholders
- Support hand-off between pre and post sales teams
- Run Expert Services engagements
Requirements
- Experience as a Expert Services/Field Engineer in the security space, preferably with a SaaS product
- Understanding of SAST, SCA, CWP and DAST products in the market
- Hands on experience building cloud infrastructure, deploying products in cloud environments and integrating with VPN and SSO technologies
- 10+ years Security Engineering/DevSecOps/Infrastructure Engineering or adjacent experience
- Strong command of security concepts such as the OWASP Top 10
- Understanding of security frameworks and compliance, such as ISO-27001, FedRAMP, SOC2, PCI or HIPAA
- Can support CSM teams by resolving customers technical issues, and providing Tier 2 support
- Comfortable prototyping features for customers
- Experience working with Cloud vendors such as AWS, Azure, GCP and OCI
- Capable of explaining complex security concepts clearly to mixed audiences
- Used to tailoring messaging to CISOs, security engineers and executives
- Experience working with Product Engineering teams to communicate customer learnings
- Basic understanding of customer post-sales buying drivers and objections
- Comfortable learning new languages such as Go and TypeScript.
Benefits
- Competitive salary, clear performance-based incentives, and equity package, making you an integral part of XBOW’s growth story.
- Significant opportunities to progress within the sales organization and shape your career trajectory as we scale.
- You’ll directly impact XBOW’s mission to revolutionize cybersecurity and protect organizations worldwide.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SASTSCACWPDASTSecurity EngineeringDevSecOpsInfrastructure EngineeringCloud InfrastructureGoTypeScript
Soft skills
communicationcustomer supportprototypingfeedbacktailoring messagingexplaining complex conceptscollaborationproblem-solvingleadershipadaptability