Act as customers technical PoC post-sales
Work on integrating the XBOW product with customer environments
Lead self-hosted product deployments, support and upgrades
Support feature prototyping
Provide Tier 2 support for customer technical issues
Be open to supporting pre-sales support roles when required
Provide feedback to product teams on what you are seeing in the Field
Help explain the technical and business value of the product to users and stakeholders
Support hand-off between pre and post sales teams
Run Expert Services engagements

Requirements

Experience as a Expert Services/Field Engineer in the security space, preferably with a SaaS product
Understanding of SAST, SCA, CWP and DAST products in the market
Hands on experience building cloud infrastructure, deploying products in cloud environments and integrating with VPN and SSO technologies
10+ years Security Engineering/DevSecOps/Infrastructure Engineering or adjacent experience
Strong command of security concepts such as the OWASP Top 10
Understanding of security frameworks and compliance, such as ISO-27001, FedRAMP, SOC2, PCI or HIPAA
Can support CSM teams by resolving customers technical issues, and providing Tier 2 support
Comfortable prototyping features for customers
Experience working with Cloud vendors such as AWS, Azure, GCP and OCI
Capable of explaining complex security concepts clearly to mixed audiences
Used to tailoring messaging to CISOs, security engineers and executives
Experience working with Product Engineering teams to communicate customer learnings
Basic understanding of customer post-sales buying drivers and objections
Comfortable learning new languages such as Go and TypeScript.

Benefits

Competitive salary
Clear performance-based incentives
Equity package
Significant opportunities to progress within the sales organization

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

SASTSCACWPDASTSecurity EngineeringDevSecOpsInfrastructure EngineeringCloud InfrastructureGoTypeScript

Soft skills

Technical Point of ContactCustomer SupportFeature PrototypingCommunicationFeedback ProvisionProblem SolvingTailoring MessagingStakeholder EngagementCollaborationAdaptability