Customer Success Advisor – APAC
Xapo Bank
full-time
Posted on:
Location Type: Remote
Location: Anywhere in Asia
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About the role
- Responding to members’ queries regarding our products and services.
- Monitoring of member accounts, including debit card transactions, fiat and bitcoin transfers.
- Addressing members in a professional, respectful and friendly manner.
- Taking ownership of members' issues, following up on outstanding requests, and escalating issues when necessary.
- Onboarding of prospective members - assisting them from applying for membership until they are fully onboarded.
- Conducting Zoom calls to assist prospective members with the onboarding process.
- Educating prospective members queries regarding our products and services, and conducting Zoom calls when necessary.
Requirements
- 2+ years of previous experience in customer services, ideally in a remote environment, handling queries via live chat, and email.
- Proficient level of English and, ideally, another additional language (i.e., Mandarin or Japanese).
- Ideally, have previous experience working in the fintech/ banking industry.
- Experience with CRMs, Jira, Confluence and Slack is nice to have.
- Knowledge of the cryptocurrency environment is a big plus.
Benefits
- Great work-life balance: Build amazing things with a balance of autonomy and collaborative teamwork. Set your own work schedule and make use of a flexible PTO plan when you need to recharge.
- Expect Excellence: Collaborate, learn, and grow with a high-performance team. Learn how you learn best - from books to conferences, you’ll get a yearly budget for your individual learning and development goals.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer serviceonboardinglive chatemail communicationcryptocurrency knowledge
Soft Skills
professionalismrespectfulnessfriendlinessownershipfollow-upescalationcommunication