Xapo Bank

Operations

• Develop and execute a comprehensive operational strategy that aligns with Xapo's business goals, focusing on scalability, efficiency, and regulatory compliance.
• Provide direct oversight for all core operational functions, including payment processing, treasury operations, reconciliations, and back-office duties.
• Act as the primary owner of the bank's operational performance, ensuring all processes run smoothly and meet the highest standards of quality and control.
• Lead the charge on process mapping, optimization, and automation across the organization to reduce manual effort and increase operational leverage.
• Design, document, and implement standardized operating procedures (SOPs) for all key operational activities.
• Champion the use of data and AI to drive intelligent automation and create a forward-thinking operational environment.
• Lead, mentor, and develop a high-performing, multi-disciplinary operations team and other key operational staff.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Manage resource allocation and workforce planning to ensure the operations team is structured for success.
• In partnership with AFC and Compliance, ensure all operational processes are compliant with financial regulations and internal policies.
• Design and implement a robust framework for managing operational risks, including controls, monitoring, and reporting.
• Serve as the key point of contact for internal and external audits related to the operations department.
• Work closely with other department heads, including Platform Engineering, People, and Data, to ensure seamless integration and alignment across the company.
• Partner with the Client Coverage Group to ensure back-end operations fully support a world-class client experience.

Head of Operations

Content Marketing Manager

• Own content-driven acquisition metrics.
• Run SEO as a measured discipline.
• Manage output and consistency at scale.
• Lead and develop the content team.
• Drive channel-specific engagement.
• Report on content performance.
• Partner cross-functionally with Growth, Product, and Compliance.

Head of Operations

Head of Content