Xapo Bank

Android Engineer

• Developing new user-facing features using Jetpack Compose and modern Android libraries.
• Maintaining and improving existing modules alongside senior engineers.
• Writing unit tests and contributing to code quality improvements.
• Participating in code reviews, learning from feedback, and contributing to clean, readable, and maintainable code.
• Actively engaging in team discussions and taking ownership of your work with a positive, proactive attitude.

Android Developer

Producer

• Develop and execute the strategy for optimizing Xapo’s website to maximize traffic, engagement, and conversions.
• Work closely with product and engineering teams to implement and improve website analytics tracking, translating business analytics needs into technical requirements.
• Apply technical principles to ensure optimal organic search rankings and site performance.
• Monitor website performance using analytics tools, making data-driven recommendations for improvement.
• Create comprehensive reports on site performance, AEO/SEO performance, and key metrics to inform content and growth strategies.
• Utilize content management systems (CMS) to create and manage website content effectively.
• Collaborate with the content and design teams to update website content.
• Leverage web analytics tools (e.g., Google Analytics), CDPs (e.g., Segment), BI tools (e.g., Looker), and Google Tag Manager to track and analyze performance.
• Basic web development skills (e.g., HTML, JavaScript) are a plus for implementing technical changes and enhancements.

Website Producer

Customer Success Manager

• Responding to members’ queries regarding our products and services.
• Monitoring of member accounts, including debit card transactions, fiat and bitcoin transfers.
• Addressing members in a professional, respectful and friendly manner.
• Taking ownership of members' issues, following up on outstanding requests, and escalating issues when necessary.
• Onboarding of prospective members - assisting them from applying for membership until they are fully onboarded.
• Conducting Zoom calls to assist prospective members with the onboarding process.
• Educating prospective members queries regarding our products and services, and conducting Zoom calls when necessary.

Customer Success Advisor – APAC

Frontend Engineer

• Develop new user-facing features
• Build reusable code
• Ensure the technical feasibility of design from a visual and experience standpoint.
• Optimize application for maximum speed and scalability
• Ensure consistency of data gathered from the user
• Collaborate with other team members and stakeholders
• Developing internal tooling UI and platform for non-web-native team members to use
• Optimize the website, SEO, and contribute to CMS integration.

Front-End Web Developer

Platform Engineer

• Proactively work with stakeholders like the Engineering Team, Product and Security teams, to maintain, identify and build a robust, self-serve and scalable framework of automated actions.
• Be part of a technical decision group, as your inputs will influence the Platform landscape and roadmap.
• Deliver self-serve capabilities to our developers that allow them to provision, manage and operate their own infrastructure and services deployment.
• Build high-quality code into everything we do by following industry best practices and understanding what Xapo needs.
• Provide coaching and mentoring to colleagues on building sustainable services and automated pipelines.
• Keep security and compliance at the forefront of all you do.

Sales

• The Institutional Sales person will be responsible for driving business growth through the acquisition of high-quality leads.
• This includes High-Net-Worth (HNW) individuals seeking Personal Accounts and Institutional clients interested in Institutional Accounts.
• A key responsibility will be to seamlessly transition qualified leads to the Account Management team for efficient onboarding.
• This role requires someone who is open and available to travel, whether it's attending regional events to represent Xapo or meeting clients in person to strengthen relationships.
• The primary objective is to expand Xapo's client base while consistently prioritizing an exceptional customer experience.
• Identify and cultivate new business opportunities through various channels, including networking, referrals, industry events, and strategic outreach in the Hong Kong and Singapore markets.
• Qualify leads to ensure alignment with the company's target client profiles (e.g., HNW individuals, institutional clients).
• Introduce qualified leads to the relevant internal teams (e.g., Account Management) for a seamless onboarding process.
• Act as the primary point of contact during the initial stages of the client journey, ensuring a positive first impression.
• Proactively engage with clients to understand their needs, challenges, and goals.
• Be an expert in the products Xapo offers, providing product demonstrations to prospects and customers.
• Work alongside the team to draw up strategies to increase the customer base.
• Stay informed about industry trends, competitor activities, and market conditions in Hong Kong and Singapore.
• Provide regular reports on lead generation, client acquisition, and other key performance indicators.
• Represent Xapo at regional events, conferences, and industry gatherings.
• Perform tasks in accordance with all regulatory and compliance requirements.

Institutional Sales – Hong Kong / Singapore

Account Manager

• Originate, onboard and maintain institutional and retail relationships in the Hong Kong region.
• Understand their client needs and formulate appropriate solutions to meet the needs based on the customers circumstances and risk appetite.
• Act as an escalation point regionally for Customer Success Advisors when providing banking services to customers.
• Attend regional events to promote the Xapo brand and obtain new leads. Meet existing customers face to face to grow relationships.
• Monitor customers portfolio and provide timely update to clients as appropriate.
• Be an expert in the products Xapo offers, perform regular reviews with customers to re-assess client’s risk profile and wealth management needs.
• Perform tasks in accordance with regulatory and compliance requirements.
• Achieving your KPIs/targets in alignment with the overall objectives of the team and business.
• Providing product demonstrations to prospects and customers.
• Working alongside the team to draw up strategies to increase customer base and cross selling opportunities to grow AUM.
• Take all measures, go above and beyond, to ensure clients needs are met whether this is through the onboarding process or when they have become a member.
• Keeping up-to-date with advancements in the crypto and traditional finance industries.
• Escalate issues that are specific to the region to Product and other partner teams.

Relationship Manager

Analyst

• Conduct Know Your Customer (KYC) and Customer Due Diligence (CDD) reviews of individual customers during onboarding.
• Review alerts for suspicious transactions and behaviour to prevent fraud losses for Xapo and customers alike.
• Conduct transaction monitoring on fiat and crypto transactions sent to & from Xapo customers.
• Detect, investigate and report suspicious activities, including predicate offences related to money laundering and terrorist financing.
• Review individual and business customer screening alerts for sanctions, PEPs and adverse media.
• Escalate any red flags and potential risks to senior team members.
• Raise iSARs and other regulatory reports to the MLRO.
• Manage sensitive and confidential information with utmost care and integrity.
• Work collaboratively within a cross-functional, global team.
• Take responsibility for the quality completion of cases