IT Support Engineer

Xantrion

IT Support Engineer providing excellent customer service and technical support for Xantrion’s clients. Responsible for handling support requests and maintaining customer satisfaction in a remote setup.

Posted 7/31/2026full-timeRemote • California • 🇺🇸 United StatesMid-LevelSenior💰 $60,000 - $65,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong technical support capabilities with a focus on customer service, problem resolution, and effective communication. Proficient in troubleshooting hardware and software issues while maintaining customer satisfaction.

Highest-signal resume keywords

Technical Support ExperienceMS Office TroubleshootingWindows 7 and 10 ExperienceMac OS ExperienceCustomer Service Excellence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportDiagnostic SkillsAnalytical SkillsComputer LiteracyTroubleshooting

Soft Skills

Proactive AttitudeOwnership of IssuesEffective Communication

Tools & Technologies

ConnectWise

Industry Keywords

Call CenterCustomer SatisfactionOn-Site Support

About the role

Key responsibilities & impact

Provide front line phone coverage, and participate in various call center groups.
Provide on-site assistance to clients within your local geography, if applicable.
Provide excellent customer service to Xantrion’s client base.
Provide technical support as assigned for issues related to computer systems, software, and hardware.
Log and track support requests in ConnectWise.
Prioritize and/or escalate tickets as required to ensure customer satisfaction.
Brief customers, as well as management, on the status of current resolution efforts.

Requirements

What you’ll need

Minimum of 3 years of technical support experience required.
Some on-site technical support experience preferred.
Basic diagnostic and analytical skills.
Basic competency in the use and troubleshooting of MS Office products.
Experience using Windows 7, 10, and/or Mac OS.
Basic computer literacy across both hardware and software.
Ability to be proactive and able to take direction and establish ownership of issues through resolution.

Benefits

Comp & perks

100% of medical, dental, and vision for you and your family.
401K with company match up to 4% of salary.
Certification reimbursement and annual training budget.
17 Days PTO per year in addition to paid training days.
Bonuses for referring new clients or employees.