IT Support Engineer

Xantrion

IT Support Engineer providing technical support and customer service to clients at Xantrion. Hybrid role based in Washington, DC with on-site work required 2-3 days a week.

Posted 5/9/2026full-timeWashington, D.C. • Washington • 🇺🇸 United StatesMid-LevelSenior💰 $60,000 - $70,000 per yearWebsite

About the role

Key responsibilities & impact

Provide front line phone coverage, and participate in various call center groups.
Provide on-site assistance to clients within your local geography.
Provide excellent customer service to Xantrion’s client base.
Provide technical support as assigned for issues related to computer systems, software, and hardware.
Log and track support requests in ConnectWise.
Prioritize and/or escalate tickets as required to ensure customer satisfaction.
Brief customers, as well as management, on the status of current resolution efforts.
Follow up with customers to ensure an issue has been resolved.

Requirements

What you’ll need

Bachelor’s degree from a four-year university or equivalent experience.
Minimum of 3 years of technical support experience required.
Basic diagnostic and analytical skills.
Basic competency in the use and troubleshooting of MS Office products.
Experience using Windows 7, 10, and/or Mac OS.
Basic computer literacy across both hardware and software.
Ability to be proactive and able to take direction and establish ownership of issues through resolution.

Benefits

Comp & perks

100% of medical, dental, and vision for you and your family.
401K with company match up to 4% of salary.
Certification reimbursement and annual training budget.
17 Days PTO per year in addition to paid training days.
Bonuses for referring new clients or employees.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical supportdiagnostic skillsanalytical skillstroubleshootingcomputer literacyMS OfficeWindows 7Windows 10Mac OS

Soft Skills

customer serviceproactiveownershipcommunicationescalationfollow-up

Certifications

Bachelor’s degree