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About the role
Key responsibilities & impact- Provide front line phone coverage, and participate in various call center groups.
- Provide on-site assistance to clients within your local geography.
- Provide excellent customer service to Xantrion’s client base.
- Provide technical support as assigned for issues related to computer systems, software, and hardware.
- Log and track support requests in ConnectWise.
- Prioritize and/or escalate tickets as required to ensure customer satisfaction.
- Follow up with customers to ensure an issue has been resolved.
Requirements
What you’ll need- Bachelor’s degree from a four-year university or equivalent experience.
- Minimum of 3 years of technical support experience required.
- On-site technical support experience preferred.
- Basic diagnostic and analytical skills.
- Basic competency in the use and troubleshooting of MS Office products.
- Experience using Windows 7, 10, and/or Mac OS.
- Basic computer literacy across both hardware and software.
- Strong written, oral, and interpersonal communication skills.
Benefits
Comp & perks- 100% of medical, dental, and vision for you and your family.
- 401K with company match up to 4% of salary.
- Certification reimbursement and annual training budget.
- 17 Days PTO per year in addition to paid training days.
- Bonuses for referring new clients or employees.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical supportdiagnostic skillsanalytical skillstroubleshootingcomputer literacyMS OfficeWindows 7Windows 10Mac OS
Soft Skills
customer servicecommunication skillsinterpersonal skillswritten communicationoral communication
Certifications
Bachelor’s degree