Work on customer support and success problems providing accurate solutions, detailed annotations, and model critiques
Utilize proprietary software to provide accurate input and labels to deliver high-quality data
Collaborate with technical staff to improve the design of efficient annotation tools
Interpret, analyze, and execute tasks based on evolving instructions, maintaining precision and adaptability

Requirements

4+ years of practical customer support or customer success experience
Proficiency in customer platforms (e.g., Zendesk, Intercom, Salesforce Service Cloud, Gainsight, or Totango)
Strong empathy and judgment in evaluating complex customer journeys
Ability to navigate customer resources such as knowledge bases, playbooks, voice-of-customer transcripts
Proficiency in reading and writing informal and professional English
Strong communication, interpersonal, analytical, and organizational skills
Excellent reading comprehension and ability to exercise autonomous judgment with limited data
Passion for technological advancements and innovation in business.

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer supportcustomer successdata annotationdata analysisreading comprehensionautonomous judgment

Soft Skills

empathyjudgmentcommunicationinterpersonal skillsanalytical skillsorganizational skillsadaptability