Remote Customer Service Analyst – B3, TJMG

WYNTECH SRL

Remote Customer Service Analyst ensuring service excellence and timely solutions at Wyntech. Collaborate on IT service delivery and user support within Brazilian context.

Posted 6/5/2026full-timeRemote • 🇧🇷 BrazilJunior💰 R$2,505 per monthWebsite

About the role

Key responsibilities & impact

Act to ensure the achievement and maintenance of appropriate service levels;
Execute activities described in Annex III – Remote and on-site support, compatible with the professional profile;
Maintain clear and effective communication (oral and written) with users, explaining solutions in an understandable manner;
Provide status updates on requests whenever requested;
Use all guidance from the knowledge base to handle requests;
Perform other activities not listed among the responsibilities in this document but covered by the Service Desk function in the ITIL framework;
Perform tasks of the same nature and level of complexity that are compatible with the position.

Requirements

What you’ll need

At least one of the following requirements in the ICT area:
Technical vocational high school course — completed or in progress
Higher education (undergraduate) — completed or in progress
HDI Support Center Analyst
ITIL Fundamentals (minimum 10 hours of instruction)
Hardware knowledge
Technical English
Information security practices
Incident, problem, request and change management processes (ITIL)
Windows 10 or later operating system.

Benefits

Comp & perks

Transportation allowance – Assistance for the daily commute between home and the workplace.
Meal/Food allowance – Monthly credit for meals or purchases at accredited establishments.
Medical and dental insurance – Comprehensive health plans ensuring quality care.
Life insurance – Financial protection for the employee and their family.
Training and development – Ongoing training for professional growth.
Partnership: Sesc.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

ITILincident managementproblem managementrequest managementchange managementhardware knowledgetechnical EnglishWindows 10

Soft Skills

communicationproblem-solvingcustomer service

Certifications

HDI Support Center AnalystITIL Fundamentals