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Consultant – Job Accommodation Network
WVU OnlineConsultant providing specialized disability information and referral services for individuals with disabilities at JAN. Assisting customers in compliance with labor laws while ensuring quality support.
About the role
Key responsibilities & impact- Provide direct consulting entailing information and referral services to JAN customers including individuals with disabilities, rehabilitation professionals, and others.
- Respond to telephone and e-mail inquiries from rehabilitation professionals, individuals with disabilities or functional limitations, and their family members.
- Process incoming accommodation inquiries for rehabilitation professionals, individuals with a disability or functional limitations and their family members especially those pertaining to the prescribed specialty area.
- Solicit information from caller to assess functional limitations of the potential worker or student with a disability, the work site, the work environment, and the job task specifications.
- Determine areas of caller concern regarding implementation of the Americans with Disabilities Act (ADA) or other relevant legislation and provide required information.
- Creatively determines strategies to solve customer’s challenges.
- Provide information regarding job accommodations and technical assistance on requesting accommodation.
- Conduct research to fulfill JAN customer demands.
- Maintain technical expertise through personal research.
- Assist in the development and maintenance of the resource and referral databases.
Requirements
What you’ll need- Masters Degree in Rehabilitation Counseling, Social Work, Industrial and Labor Relations, Human Resources, Special Education, Business Administration or a related field is required.
- A minimum of one (1) year of experience in each of the following: Experience working with individuals with disabilities in prescribed specialty area (motor, sensory or cognitive disabilities and limitations).
- Experience in providing information concerning the Americans with Disabilities Act and related legislation as to how it relates to employment.
- Experience in communicating with individuals of all education levels both over the telephone and in writing.
- Experience with various assistive technologies for people with disabilities in prescribed specialty area.
- Experience in use of various database systems, e-mail and internet searching.
Benefits
Comp & perks- 37.5-hour work week
- 13 paid holidays
- 24 annual leave (vacation) days per year or more based on years of service
- 18 sick days per year
- a range of health insurance and other benefits
- 401(a) retirement savings with 6% employee contribution match
- eligibility to continue health insurance and other retiree perks
- wellness programs
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Rehabilitation CounselingJob AccommodationsFunctional Limitations AssessmentResearch SkillsDatabase Systems Proficiency
Soft Skills
Effective CommunicationCreative Problem SolvingCustomer Service Orientation