CARE Team Case Manager – Campus & Community Life
WVU Online
full-time
Posted on:
Location Type: Hybrid
Location: Morgantown • Virginia, West Virginia • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provide CARE Team meeting support by developing agendas, recording notes, and coordinating care for students referred to group
- Manage caseload including conducting or assisting with interventions of referred students, review case progress, make appropriate referrals and follow-up, and aid in accessing resources and navigating the University system
- Help students make informed decisions by acting as their advocate regarding accessing WVU and community supports and their academic status and enrollment options
- Maintain working knowledge of University policies, procedures and resources to best assist and refer students in distress
- Develop and update CARE Team procedures, processes and engagement interventions
- Assists in campus wide crisis management, emergency response, and postvention as needed
- Management of incoming CARE Team referrals: review of report for accurate, complete, and unbiased information; gather student data
- Conduct initial triage of report and determine routing for intervention
- Provide comprehensive case management with students experiencing varying levels of crisis and concern including assessing, planning, implementing, monitoring and evaluating actions required to meet the students' needs
- Assist in management of crisis and emergent situations pertaining to individual and campus safety; identify next steps, implement appropriate policy and practice, utilizing appropriate notification and crisis response protocol as needed
Requirements
- Bachelors Degree Required in Social Work, Counseling Higher Education, or related field
- A minimum of three (3) years of experience in Crisis intervention and successful conflict resolution
- Managing complex situations involving students, parents, staff, and faculty
- Strong oral and written communication skills
- Any equivalent combination of related education and/or experience will be considered
Benefits
- 37.5-hour work week
- 13 paid holidays
- 24 annual leave (vacation) days per year
- 18 sick days per year
- WVU offers a range of health insurance and other benefits
- 401(a) retirement savings with 6% employee contribution match
- Wellness programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
case managementcrisis interventionconflict resolutionstudent advocacytriagedata gatheringpolicy implementationemergency responsepostvention
Soft skills
communicationorganizationproblem-solvinginterpersonal skillsadvocacy
Certifications
Bachelor's Degree in Social WorkBachelor's Degree in CounselingBachelor's Degree in Higher Education