Workforce Administration Specialist – Benefits
WVU Online
full-time
Posted on:
Location Type: Hybrid
Location: Morgantown • Virginia, West Virginia • 🇺🇸 United States
Visit company websiteJob Level
Junior
Tech Stack
Oracle
About the role
- Serve as a subject matter expert in employee benefits
- Provide assistance to employees, retirees, and surviving dependents on all aspects of health and insurance
- Resolve complex cases (Tier 2) received through various channels
- Use case management tools to respond and track inquiries
- Accountable for timely resolution and escalation of incoming inquiries
- Demonstrate service excellence when enrolling new hires or assisting existing employees
- Explain rules, policies, and regulations concerning various enrollments
- Identify and input change-in-status forms into the PEIA database system
- Ensure enrollment with flexible spending account vendor
- Coordinate the annual open enrollment process
- Review forms for accuracy and notify appropriate vendors
- Process name and address changes in PEIA and other benefit vendors
- Research billing deductions and resolve identified issues
- Calculate premiums due for late enrollment forms
- Review transfer of benefits for state agency transfers
Requirements
- Bachelor’s degree
- Minimum of one (1) year of experience in employee benefits
- Demonstrated experience in Microsoft Office applications (Excel, Word, PowerPoint, Access)
- Experience with human resources information systems, preferably Oracle
- Any equivalent combination of related education and/or experience will be considered.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
case managementemployee benefitsbilling deductionspremium calculationenrollment processingchange-in-status formsdata accuracy reviewopen enrollment coordinationhealth insurance knowledgeflexible spending account management
Soft skills
service excellenceproblem resolutioncommunicationinterpersonal skillsorganizational skillsattention to detailcustomer servicetime managementconflict resolutionteam collaboration
Certifications
Bachelor's degree