Workforce Administration Specialist, Benefits – Shared Services
WVU Online
full-time
Posted on:
Location Type: Hybrid
Location: Morgantown • Virginia, West Virginia • 🇺🇸 United States
Visit company websiteJob Level
Junior
Tech Stack
Oracle
About the role
- Serve as a subject matter expert in employee benefits
- Provide assistance to employees, retirees, and surviving dependents on all aspects of health insurance and other insurances
- Resolve complex cases (Tier 2) received via phone, email, and other access channels
- Use case management tools to track employee and manager inquiries
- Ensure timely and effective response to employee benefits inquiries in accordance with established Service Level Agreements (SLAs)
- Demonstrate service excellence when assisting employees with changes to benefits
- Coordinate the annual open enrollment process
- Process name and address changes in PEIA, FMBC, and other benefit vendors
Requirements
- Bachelor’s degree
- A minimum of one (1) year of experience in employee benefits
- Demonstrated experience in the use of Microsoft Office applications (Excel, Word, PowerPoint, Access) and human resources information systems, preferably Oracle
- Any equivalent combination of related education and/or experience will be considered.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
employee benefitscase managementhealth insuranceopen enrollmentdata processing
Soft skills
service excellenceproblem resolutioncommunicationcustomer service
Certifications
Bachelor's degree