Office Support Dispatch Specialist

WVU Medicine

Night-shift dispatch specialist coordinating non-emergency medical transport for Allied Health Solutions’ EMS operations. Managing CAD dispatch, asset tracking, documentation, logistics, and crew coordination.

Posted 8/19/2026full-timeMorgantown • Virginia, West Virginia • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient transportation coordination, compliance with medical necessity, and effective communication. Proficient in utilizing CAD systems for efficient asset management and logistics support within the EMS industry.

Highest-signal resume keywords

Patient Transportation CoordinationComputer Aided Dispatch (CAD) SystemsMedical Certification or LicenseDispatcher ExperienceLogistics Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryCall Intake ProcessMedical Necessity ComplianceLogistics ManagementAsset Tracking

Soft Skills

Exceptional Customer ServiceOrganizational SkillsProblem SolvingEffective CommunicationSelf-Motivated

Tools & Technologies

CAD SystemZollZeurcher

Certifications & Qualifications

Certified DispatcherEMTParamedicClinical AssociateMedical AssistantRN

Industry Keywords

EMS IndustryComplianceTransport CoordinationPatient Care DocumentationSupply Chain

About the role

Key responsibilities & impact

Process requests for patient transportation
Ensure proper medical necessity when possible
Coordinate pre-approvals when necessary
Assist with Physician Certification Statement completion and compliance with requesting facilities
Answer phone calls and provide exceptional customer service
Monitor ground asset locations for accurate tracking and transport coordination
Use the CAD system to enter call information and assign assets efficiently
Work with mutual aid agencies to coordinate transport needs
Ensure paperwork compliance and crew feedback processes
Provide logistics support and restock assets
Assist with data entry, filing, and keeping operations organized
Provide administrative and operational support across patient care documentation, logistics, supply chain, facilities, and related areas
Collaborate with the Monongalia EMS Duty supervisor

Requirements

What you’ll need

High School Diploma or equivalent
Valid Driver’s License
Ability to effectively communicate verbally and in writing
Ability to utilize required computing systems
Reliable and self-motivated
Ability to understand and solve complex problems
Exceptional organizational skills and high attention to detail
Flexibility and ability to work on multiple projects
Ability to follow a standardized call intake process
Preferred: Certified Dispatcher
Preferred: Current or previous medical certification or license (EMT, Paramedic, Clinical Associate, Medical Assistant, RN, etc.)
Preferred: At least two years of experience as a dispatcher
Preferred: At least two years as a medical provider
Preferred: Experience in the EMS industry
Preferred: Experience with Computer Aided Dispatch (CAD) systems (Zoll and/or Zeurcher)
Preferred: Experience in EMS billing, coding, and compliance
Physical ability to perform climbing, balancing, stooping, kneeling, crouching, crawling, and lifting, carrying, pushing, and/or pulling heavy objects
Ability to perceive and discriminate colors, sounds, odors, depth, texture, and visual cues or signals
Ability to communicate orally
Ability to work in field environments potentially involving adverse conditions and hazards

Benefits

Comp & perks

Equal opportunity employment and nondiscrimination protections
Reasonable accommodations for individuals with disabilities