Associate Tech Support Analyst

WVU Medicine

. Support data networking equipment .

Posted 4/22/2026full-timeMartinsburg • Virginia, West Virginia • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Support data networking equipment
Install and rack basic network and security appliances
Run data cabling and terminate cable ends
Monitor UPS and backup power
Assist in troubleshooting of basic servers and Windows Operating systems
Work with customers to identify and report issues with applications
Follow data cabling and labeling procedures
Update rack layout and elevation documents
Educate customers on security issues and protection of data
Manage efficient acquisition systems for items managed by Information Technology
Provide first level and basic second level support to resolve problems with applications.

Requirements

What you’ll need

Bachelor’s degree in information technology, computer science or other related field OR High School Diploma OR equivalent AND Two (2) years of experience in networking and server platform
Internal employees must meet all mandatory competencies in current position in order to qualify for promotion within IT.
CompTIA Network +
CompTIA Security +
CompTIA Server +
Experience working with end-users and across multiple teams to include proper change management and ticketing software.

Benefits

Comp & perks

Professional development
Health insurance
Flexible working hours

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data networkingnetwork appliancesdata cablingserver troubleshootingWindows Operating SystemsUPS monitoringbackup power managementapplication supportcable terminationrack layout documentation

Soft Skills

customer serviceproblem solvingcommunicationteam collaborationchange management

Certifications

CompTIA Network +CompTIA Security +CompTIA Server +