Associate Tech Support Analyst

WVU Medicine

Associate Tech Support Analyst providing first level support for network services at West Virginia University Health System. Assisting with troubleshooting, installations, and user support for healthcare applications.

Posted 4/16/2026full-timeSouth Charleston • Virginia, West Virginia • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Responsible for first level support for network services and infrastructure
Tier 1 service provider and onsite representation for coordinated support
Support data networking equipment
Install and rack basic network and security appliances
Assist in troubleshooting of basic servers and Windows Operating systems
Work with customers to identify and report issues with applications
Follow data cabling and labeling procedures within the health system
Participate in mentoring, training, and development of other employees
Engage in project management
Provide technical administration and support

Requirements

What you’ll need

Bachelor’s degree in information technology, computer science or other related field OR ; High School Diploma or equivalent AND Two (2) years of experience in networking and server platform
CompTIA Network +
CompTIA Security +
CompTIA Server +
Experience working with end-users and across multiple teams to include proper change management and ticketing software

Benefits

Comp & perks

Health insurance
401(k) matching
Paid time off
Professional development opportunities

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

network servicesdata networking equipmentnetwork appliancesWindows Operating systemstroubleshootingdata cablinglabeling proceduresproject managementtechnical administrationserver platform

Soft Skills

customer supportmentoringtrainingdevelopmentcommunicationcollaborationproblem-solvingchange managementteamworkreporting

Certifications

Bachelor's degreeHigh School DiplomaCompTIA Network +CompTIA Security +CompTIA Server +