Associate Tech Support Analyst
WVU Medicine
full-time
Posted on:
Location Type: Office
Location: South Charleston • Virginia • West Virginia • United States
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About the role
- Responsible for first level support for network services and infrastructure
- Tier 1 service provider and onsite representation for coordinated support
- Support data networking equipment
- Install and rack basic network and security appliances
- Assist in troubleshooting of basic servers and Windows Operating systems
- Work with customers to identify and report issues with applications
- Follow data cabling and labeling procedures within the health system
- Participate in mentoring, training, and development of other employees
- Engage in project management
- Provide technical administration and support
Requirements
- Bachelor’s degree in information technology, computer science or other related field OR ; High School Diploma or equivalent AND Two (2) years of experience in networking and server platform
- CompTIA Network +
- CompTIA Security +
- CompTIA Server +
- Experience working with end-users and across multiple teams to include proper change management and ticketing software
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
network servicesdata networking equipmentnetwork appliancesWindows Operating systemstroubleshootingdata cablinglabeling proceduresproject managementtechnical administrationserver platform
Soft Skills
customer supportmentoringtrainingdevelopmentcommunicationcollaborationproblem-solvingchange managementteamworkreporting
Certifications
Bachelor's degreeHigh School DiplomaCompTIA Network +CompTIA Security +CompTIA Server +