Technical Support Analyst
WVU Medicine
full-time
Posted on:
Location Type: Office
Location: Wheeling • Virginia • West Virginia • United States
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About the role
- Provide first level support for network services and infrastructure
- Install and rack basic network and security appliances
- Monitor all UPS and backup power
- Assist in troubleshooting of basic servers and Windows Operating systems
- Work with customers to identify and report issues with applications
- Participate in mentoring, training, and development of other employees
- Support troubleshooting efforts in conjunction with Tier 2 and Tier 3 engineers to identify routine and moderately complex problems
Requirements
- Bachelor’s degree in information technology, computer science or other related field OR; High School Diploma or equivalent AND Two (2) years of experience in networking and server platform
- Internal employees must meet all mandatory competencies in current position in order to qualify for promotion within IT
- CompTIA Network +
- CompTIA Security +
- CompTIA Server +
- Experience working with end-users and across multiple teams to include proper change management and ticketing software
Benefits
- Standard office environment
- Requires travel to other WVUHS facilities or affiliated sites to assist with implementations, training, and/or support
- Ability to work well under high stress conditions
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
network servicesnetwork appliancessecurity appliancesWindows Operating systemstroubleshootingserver platformbackup power monitoringchange managementticketing software
Soft Skills
mentoringtrainingdevelopmentcustomer servicecollaboration
Certifications
CompTIA Network +CompTIA Security +CompTIA Server +