Customer Service Liaison

WVU Medicine

HME Liaison supporting customer service for home medical equipment at a healthcare setting. This role involves order processing, customer education, and collaboration with case management for discharges.

Posted 4/16/2026full-timeBridgeport • Virginia, West Virginia • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Supports customer service team and referral sources for HME needs
Handles incoming calls from customers and referral partners
Processes sales order and verifies documentation
Educates customers on safe use of medical equipment
Coordinates delivery and follow-up for customer satisfaction
Works closely with Hospital Case management for discharge needs

Requirements

What you’ll need

High school diploma or equivalent
Three (3) years in customer sales/customer service
Advanced or associate’s degree in business, or healthcare administration (preferred)
Experience in home medical equipment or a healthcare setting (preferred)
Experience with ICD-10 and HCPC coding (preferred)

Benefits

Comp & perks

Equal Opportunity Employer
Complies with all applicable federal, state, and local fair employment practices laws
Additional required forms and paperwork

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ICD-10 codingHCPC codingsales order processingdocumentation verification

Soft Skills

customer servicecommunicationcoordinationcustomer educationsatisfaction follow-up