Customer Service Liaison
WVU Medicine
full-time
Posted on:
Location Type: Office
Location: Bridgeport • Virginia • West Virginia • United States
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About the role
- Supports customer service team and referral sources for HME needs
- Handles incoming calls from customers and referral partners
- Processes sales order and verifies documentation
- Educates customers on safe use of medical equipment
- Coordinates delivery and follow-up for customer satisfaction
- Works closely with Hospital Case management for discharge needs
Requirements
- High school diploma or equivalent
- Three (3) years in customer sales/customer service
- Advanced or associate’s degree in business, or healthcare administration (preferred)
- Experience in home medical equipment or a healthcare setting (preferred)
- Experience with ICD-10 and HCPC coding (preferred)
Benefits
- Equal Opportunity Employer
- Complies with all applicable federal, state, and local fair employment practices laws
- Additional required forms and paperwork
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ICD-10 codingHCPC codingsales order processingdocumentation verification
Soft Skills
customer servicecommunicationcoordinationcustomer educationsatisfaction follow-up