Manager, Enterprise Financial Access
WVU Medicine
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Direct financial counseling and clearance operations across WVU Medicine’s enterprise, ensuring consistency, compliance, and excellence in service delivery
- Oversee the generation of patient cost estimates for scheduled services, including insurance coverage, copays, deductibles, and out-of-pocket costs
- Manage workflows for processing financial assistance, Medicaid, or charity care applications
- Create a highly visible, interactive onsite Customer Service team to respond to inquiries from patients onsite
- Expand financial access services internally and externally by building and maintaining strong partnerships with other departments
- Develop, review, and revise policies and procedures to ensure accurate and efficient financial access processes
- Manage enterprise-level projects to support revenue cycle goals, including finding funding sources and establishing workflows to identify and connect patients to available funding sources
- Set and drive goals using data-driven strategies related to estimate accuracy, estimate automation, financial assistance pre-screening, and overall financial assistance approvals
- Implement new technology to improve the patient financial experience and patient digital experience through patient-facing tools
- Oversight of departmental budget with responsibility for keeping system cost low
- Oversight of departmental personnel, ensuring engagement, productivity, and workforce quality
Requirements
- High School diploma or equivalent
- Five (5) years of experience in hospital finance, revenue cycle, patient financial services, billing, collections, or accounts receivable management
- Two (2) years of direct supervision of associates
- Bachelor’s degree in Finance, Business Administration, or related field (preferred)
- Certified Healthcare Financial Professional (CHFP) – HFMA (preferred)
- Working knowledge of hospital-based applications and Microsoft Office
- Familiarity with third-party payers, medical terminology, and time-of-service collection procedures
Benefits
- Travel required across WVU Medicine locations
- Exposure to communicable diseases and confined office settings
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
hospital financerevenue cyclepatient financial servicesbillingcollectionsaccounts receivable managementfinancial assistanceestimate accuracyestimate automationfinancial assistance pre-screening
Soft skills
leadershipcommunicationcollaborationproblem-solvingdata-driven decision makingengagementproductivity managementworkforce quality
Certifications
Certified Healthcare Financial Professional (CHFP)