Enterprise Manager – Scheduling and Financial Preservice
WVU Medicine
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Manages, coordinates, and supervises the daily operations of enterprise scheduling and financial pre-services including insurance verification, calculating and communicating patient financial responsibility, and coordinating payment arrangements and screenings.
- Directs the development and attainment of departmental goals and objectives as it relates to the organizational strategic mission and initiatives.
- Ensures that all employee needs are met through coordination of team within the enterprise revenue cycle.
- Manage centralized scheduling for outpatient, inpatient, and ancillary services across all facilities.
- Coordinate with clinical departments to optimize provider availability and appointment slots. Maximize schedule utilization.
- Ensure accurate documentation of appointment types, locations, and required preparations.
- Partner with IT to optimize scheduling templates to allow for patient self-scheduling.
- Evaluate and implement new technologies for scheduling.
- Manage preregistration processes including insurance eligibility and benefit collection, calculation and communication of patient financial responsibility via estimates, and coordinating financial processes for payment plans and charity care screenings.
- Monitor KPIs including scheduling lead time, scheduling utilization, preregistration completion, insurance accuracy, estimate accuracy, and patient financial conversations.
- Sets solid analytical goals and directs team to achieve those goals using specific, targeted, data driven tactics.
- Manages department personnel to ensure qualified work force. Ensure regular communication with team to ensure that employee needs are met and that the productivity and engagement of staff is maintained.
- Works within budgeted expenses and participate in development and management of departmental budget.
- Organizes and executes daily tasks in appropriate priority to achieve optimal productivity and efficiency, adjusting daily schedule as required to perform urgent assignments or special projects as assigned.
Requirements
- Bachelor’s degree in healthcare administration or related field and five (5) years’ experience in multi-site scheduling, ambulatory operations management across diverse locations, or high-volume contact center environments.
- High School Diploma and ten (10) years’ experience in multi-site scheduling, ambulatory operations management across diverse locations, or high-volume contact center environments.
- Masters degree in healthcare administration, health informatics, or related.
- Certified Revenue Cycle Representative (CRCR) through HFMA.
- Five (5) years of experience in healthcare scheduling. Preference for Epic certification Experience in registration, insurance verification, and estimate delivery.
- Financial, technical and professional skills.
- Analytical and problem solving skills as well as the ability to work and communicate effectively with other departments.
- Knowledge of local, State and Federal regulations pertaining to Hospital billing and collections.
- Knowledge of spreadsheet, word processing and office software applications.
Benefits
- Standard office environment
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
multi-site schedulingambulatory operations managementinsurance verificationpatient financial responsibility calculationpreregistration processesKPI monitoringdata analysisestimate deliverybudget managementscheduling optimization
Soft skills
team managementcommunicationanalytical skillsproblem solvingorganizational skillsemployee engagementproductivity managementcollaborationadaptabilityleadership
Certifications
Bachelor's degree in healthcare administrationMaster's degree in healthcare administrationCertified Revenue Cycle Representative (CRCR)