WVU Medicine

Associate IT Support Technician

WVU Medicine

full-time

Posted on:

Location Type: Office

Location: Ranson • Virginia, West Virginia • 🇺🇸 United States

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Job Level

JuniorMid-Level

About the role

  • Responsible for installing, maintaining, and troubleshooting PC hardware and peripheral components
  • Installs and verifies correct operation of software packages, including operating systems and typical office programs
  • Provides training and technical assistance to end-users
  • Identifies and resolves hardware, software, and operator problems
  • Performs basic-to-moderate hardware repairs and refers complex, vendor-restricted, and warranty repairs to authorized service personnel
  • Provides Workstation related support for the end user
  • Installs and tests end-user computer hardware and software as assigned
  • Improves personal knowledge of personal computer technology and associated software
  • Provide general support at the device level for network connection and inspection
  • Reviews, identifies, and documents any issues, barriers, or risks
  • Participates in mentoring, training, and development of other employees
  • Accepts on-call responsibilities

Requirements

  • Associate degree in Information Technology or technical-related field OR two years of experience with personal computer hardware and software support
  • This position may require additional certification in support of the responsibilities of the position
  • Internal employees must meet all mandatory competencies in current position in order to qualify for promotion within IT.
  • A+ Certification, CCNA, MCP, or MCSE preferred
Benefits
  • Health insurance
  • 401(k) retirement plans
  • Paid time off
  • Professional development opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
PC hardware supportsoftware installationtroubleshootinghardware repairsnetwork connection supportoperating systemsoffice programsend-user supporttechnical assistanceissue documentation
Soft skills
trainingmentoringproblem-solvingcommunicationtechnical assistanceteam collaborationcustomer serviceadaptabilityattention to detailrisk identification
Certifications
A+ CertificationCCNAMCPMCSE