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IT Support – Wismar
wunderow IT GmbH. Provide support to our business customers through ticket handling and daily IT support.
About the role
Key responsibilities & impact- Provide support to our business customers through ticket handling and daily IT support.
- Analyze and resolve incidents that go beyond 1st-level support — from log files to deeper system inspections.
- Manage and maintain user accounts, clients and hardware within customer systems.
- Participate in IT projects, e.g., rollouts, server and client installations, backup or security solutions.
- Document solutions and actively contribute to building our internal knowledge base.
- Collaborate closely with your team to permanently address recurring issues and continuously improve our customers' IT environments.
Requirements
What you’ll need- Completed vocational training in the IT field (e.g., IT Specialist in System Integration) or comparable practical experience.
- Experience in IT support with Windows clients (10/11) and basic knowledge of software distribution.
- Knowledge of Microsoft Intune or SCCM is a plus but not required — we will support you in developing these skills.
- Independent, structured and solution-oriented working style with attention to detail.
- Very good German skills and solid English skills for day-to-day IT work.
Benefits
Comp & perks- Flexible working hours — so work and private life fit together.
- State-of-the-art workstation — multi-monitor setup, a high-performance laptop, ergonomic workspaces and an office with a sea view.
- Latest technologies — you will work with current Lenovo clients and servers and stay technically up to date.
- Regular Lenovo training — directly from the manufacturer so you can continuously expand your knowledge.
- Mobility — a fully electric pool vehicle is already available for use.
- Permanent contract, above-average salary, employee discounts, coffee & tea, fresh fruit, monthly team breakfast and a foosball table for breaks.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IT supportWindows 10Windows 11software distributionMicrosoft IntuneSCCMincident analysisuser account managementsystem inspectionsbackup solutions
Soft Skills
independent workingstructured workingsolution-orientedattention to detailcollaborationproblem-solvingcommunicationcustomer supportteamworkdocumentation
Certifications
IT Specialist in System Integrationvocational training in IT