Manager, Professional Services

Wunderkind

Manager of Professional Services at Wunderkind handling end-to-end client delivery for marketing solutions. Leading cross-functional programs and ensuring high-quality client outcomes and satisfaction.

Posted 4/29/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $100,000 - $120,000 per yearWebsite

About the role

Key responsibilities & impact

The Manager, Professional Services owns end-to-end delivery for a portfolio of clients, leading program execution, client outcomes, and operational performance across a defined book of business.
This role partners closely with Functional Managers and Implementation Managers to align Engineering, Product Integrity, Design, and QA resources to client priorities, timelines, and quality expectations.
This leader ensures the right work is prioritized, teams are aligned, and client commitments are met — driving consistent, high-quality delivery from planning through results.
Co-own a multi-million-dollar book of business alongside Customer Success, ensuring high-quality delivery, renewal success, and long-term client satisfaction.
Oversee end-to-end execution from kickoff through steady-state delivery across all accounts within the pod.
Maintain visibility into account health, risks, timelines, and strategic priorities across all clients.
Lead the pod responsible for delivering client outcomes, partnering closely with Functional Managers (Engineering, Design, QA) to allocate resources, unblock work, and maintain delivery excellence.
Provide direction and prioritization for functional team members supporting the pod’s accounts (dotted-line relationship).
Ensure tight alignment between Customer Success and all functional contributors to deliver seamless, high-quality client experiences.
Coach and develop Implementation Manager(s).
Execute consistent project management across all project types.
Own program planning and timeline management across the pod.
Ensure projects are scoped, executed, and delivered accurately, efficiently, and on time.
Identify and implement opportunities to streamline workflows, improve efficiency, and strengthen delivery consistency across the pod.
Monitor capacity, processes, and delivery performance; escalate gaps or risks early and propose solutions.
Build strong trust-based relationships with clients, advocating for their needs internally while holding teams accountable to project expectations.

Requirements

What you’ll need

5+ years of experience in Project/Program Management, Client Success, or technical delivery roles.
Strong track record of leading technical, cross-functional client programs.
Proven experience managing or developing Project/Implementation Managers or similar roles.
Exceptional client-facing and stakeholder management skills, including handling escalations and navigating complex situations.
Demonstrated ability to manage workflows, timelines, resources, and priorities across multiple concurrent projects.
Strong operational instincts with experience improving processes, streamlining execution, and driving consistency.
Familiarity with marketing technology, integrations, and technical delivery models is a strong plus.
Experience with Jira, ticketing systems, project management tools, or workflow automation is beneficial.
Thrives in fast-paced environments, adapts quickly to evolving structures, and leads with clarity in ambiguity.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Wunderkind Website LinkedIn All Job Openings 501 - 1000 employees Marketing
Advertising Wunderkind is a global performance marketing solution powered by AI, data, and identity. It helps brands acquire and retain customers via owned channels at unprecedented scale, identifying significantly more website traffic without relying on cookies. By scaling one-to-one marketing messages through email, text messages, and ads, Wunderkind can drive up to 25% of a company's digital revenue. It is a top paid channel for many clients, regularly outperforming other paid retargeting channels like Google and Meta in scale and return on investment. With a focus on sustainable growth and efficiency, Wunderkind aids over 700 brands in achieving their digital revenue goals with innovative marketing strategies. Manager, Professional Services Job not on LinkedIn 🔥 11 minutes ago 🇺🇸 United States – Remote 💵 $100k - $120k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 👔 Manager 🦅 H1B Visa Sponsor Apply Now Find Hiring Managers Customize resume for this job Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
The Manager, Professional Services owns end-to-end delivery for a portfolio of clients, leading program execution, client outcomes, and operational performance across a defined book of business.
This role partners closely with Functional Managers and Implementation Managers to align Engineering, Product Integrity, Design, and QA resources to client priorities, timelines, and quality expectations.
This leader ensures the right work is prioritized, teams are aligned, and client commitments are met — driving consistent, high-quality delivery from planning through results.
Co-own a multi-million-dollar book of business alongside Customer Success, ensuring high-quality delivery, renewal success, and long-term client satisfaction.
Oversee end-to-end execution from kickoff through steady-state delivery across all accounts within the pod.
Maintain visibility into account health, risks, timelines, and strategic priorities across all clients.
Lead the pod responsible for delivering client outcomes, partnering closely with Functional Managers (Engineering, Design, QA) to allocate resources, unblock work, and maintain delivery excellence.
Provide direction and prioritization for functional team members supporting the pod’s accounts (dotted-line relationship).
Ensure tight alignment between Customer Success and all functional contributors to deliver seamless, high-quality client experiences.
Coach and develop Implementation Manager(s).
Execute consistent project management across all project types.
Own program planning and timeline management across the pod.
Ensure projects are scoped, executed, and delivered accurately, efficiently, and on time.
Identify and implement opportunities to streamline workflows, improve efficiency, and strengthen delivery consistency across the pod.
Monitor capacity, processes, and delivery performance; escalate gaps or risks early and propose solutions.
Build strong trust-based relationships with clients, advocating for their needs internally while holding teams accountable to project expectations. 🎯 Requirements
5+ years of experience in Project/Program Management, Client Success, or technical delivery roles.
Strong track record of leading technical, cross-functional client programs.
Proven experience managing or developing Project/Implementation Managers or similar roles.
Exceptional client-facing and stakeholder management skills, including handling escalations and navigating complex situations.
Demonstrated ability to manage workflows, timelines, resources, and priorities across multiple concurrent projects.
Strong operational instincts with experience improving processes, streamlining execution, and driving consistency.
Familiarity with marketing technology, integrations, and technical delivery models is a strong plus.
Experience with Jira, ticketing systems, project management tools, or workflow automation is beneficial.
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Hard Skills & Tools

Project ManagementProgram ManagementTechnical DeliveryWorkflow ManagementResource AllocationTimeline ManagementProcess ImprovementDelivery ConsistencyClient OutcomesEscalation Management

Soft Skills

Client-facing SkillsStakeholder ManagementLeadershipCoachingRelationship BuildingOperational InstinctsAdaptabilityProblem SolvingCommunicationTeam Alignment