Senior Customer Success Manager

Wunderkind

Senior Customer Success Manager at Wunderkind enhancing strategic client relationships in the UK. Leading onboarding and marketing strategies for high-profile customers while optimizing campaign performance.

Posted 4/20/2026full-timeRemote • 🇬🇧 United KingdomSeniorWebsite

About the role

Key responsibilities & impact

Own the relationship and ultimate success of Wunderkind's most strategic customers, including initial onboarding, strategy development, campaign execution and optimization, and retention. These are companies like Hugo Boss, Ann Taylor and Comcast
Develop a trusted advisor relationship with customer key stakeholders and executive sponsors to fully understand your customer's business strategy and measurements for success
Continuously think outside the box to generate new campaign ideas, tailored to the unique needs of your clients
Serve as customer advocate internally while effectively collaborating with internal, cross-functional teams including product management, sales, engineering, and design
Ensure that customers derive maximum value from their investments in WKND and fully leverage our entire suite of services
Mentor a client strategist who will help execute on your marketing vision; this position will have the opportunity to graduate into a full management role or simply manage our super elite clients

Requirements

What you’ll need

5+ years experience in client service, account management, and/or digital marketing
Experience working with Fortune 500 companies
Demonstrated success in fast-paced and demanding environments; you relish adversity and overcoming obstacles
Detail-oriented with the ability to project manage, set priorities and stay organized when managing multiple client relationships
Strong technical skills or the ability to quickly learn technical concepts
Excellent communication skills and EQ; you enjoy building relationships, overcoming push back and high touch client interaction
Proactive and energetic attitude with the desire to be a key player on a results-oriented team
Entrepreneurial spirit with with a passion for the marketing technology space and a healthy dose of humility
Desire to help mentor and develop junior members within the Customer Success team

Benefits

Comp & perks

Health insurance
Remote work options
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

digital marketingaccount managementproject managementcampaign executioncampaign optimizationcustomer onboardingstrategy developmenttechnical skillsdata analysisclient relationship management

Soft Skills

communication skillsemotional intelligencerelationship buildingproblem solvingorganizational skillsproactive attitudeteam collaborationmentoringentrepreneurial spiritadaptability