Customer Service Representative

WTW

Customer Service Representative managing customer relationships for WTW while working from home. Assisting participants with enrollment questions and providing support over the phone primarily.

Posted 6/6/2026full-timeRemote • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $17 per hourWebsite

About the role

Key responsibilities & impact

Managing customer relationships and providing a great customer experience to drive loyalty
Answering enrollment questions, applications, and general concerns
Spending approximately 95% of the day in phone conversations
Assisting participants with application processes and account inquiries

Requirements

What you’ll need

High school diploma or equivalent required
Proven success in customer service and/or consultative sales environment preferred
Must be able to complete a paid intensive training program and pass a final test
Technical proficiency: ability to manage multiple open computer windows, use Microsoft Office, and learn new computer systems
Ability to read, analyze, and interpret documents and detailed correspondence, procedure manuals, and applications
Ability to work varying shifts/hours/days
Work from home requirements: 100 Mbps download speed, Wired Ethernet connection
A personal smart phone or other device capable of downloading authentication apps for secure VPN access

Benefits

Comp & perks

WTW 401(k) Savings Plan
Employee Assistance Program (EAP)
Commuter Accounts program
Remote work opportunity (eligibility requirements to work from home must be met)

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer serviceconsultative salestechnical proficiencyMicrosoft Officeapplication processesaccount inquiriesdocument analysisinterpretation of correspondenceVPN accesscomputer systems

Soft Skills

customer relationship managementcommunicationproblem-solvingadaptabilityattention to detailtime managementinterpersonal skillsloyalty buildingtraining completionshift flexibility

Certifications

high school diplomaequivalent certification