Bilingual Benefits Customer Service Representative – Seasonal

WTW

Seasonal Bilingual Customer Service Representative providing assistance to Spanish or French and English clients. Handling enrollments and customer service within a remote setting while safeguarding sensitive information.

Posted 6/3/2026full-timeRemote • Mount Laurel Township • New Jersey • 🇧🇴 BoliviaMid-LevelSenior💰 $19 per hourWebsite

About the role

Key responsibilities & impact

Help clients through the enrollment process
Assist with chat and message center
Provide customer service in a work from home environment
Safeguard confidential information in accordance with HIPAA
Maintain and document complete and accurate call and case notes

Requirements

What you’ll need

Excellent Spanish or French language skills
Move seamlessly between Spanish or French and English calls
Ability to quickly assess member concerns and formulate a response/resolution
Experience using Microsoft Office
Must be comfortable working in a virtual environment
High School degree required
Associate or Bachelor’s degree nice to have

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Microsoft Office

Soft Skills

customer servicebilingual communicationproblem solvingassessment skills

Certifications

High School degreeAssociate degreeBachelor’s degree