Bilingual Benefits Customer Service Representative – Spanish, French

WTW

Bilingual Customer Service Representative assisting Spanish or French and English clients with enrollment processes. Providing superior customer service in a work from home environment after training.

Posted 6/3/2026full-timeRemote • Minneapolis • Minnesota • 🇺🇸 United StatesMid-LevelSenior💰 $20 per hourWebsite

About the role

Key responsibilities & impact

Help Spanish or French and English client members through enrollment process
Provide the highest level of service on each contact
Spend the day on the phone, assist with chat and message center
Safeguard confidential information according to HIPAA and company data security requirements
Translate health and welfare and pension terms into simple explanations
Maintain and document complete and accurate call and case notes in English
Participate in team meetings and training
Communicate and collaborate with colleagues in a respectful manner
Perform other duties as assigned

Requirements

What you’ll need

Excellent Spanish or French language skills
Move seamlessly between Spanish or French and English calls
Ability to quickly assess member concerns and formulate a response/resolution
Ability to work in a structured environment
High level attention to detail
Experience using Microsoft Office
Ability to work autonomously in a self-paced environment
Must be comfortable working in a virtual environment
Ability to understand and follow oral and written instructions
Ability to type 30 words a minute
Experience working in a customer service environment
High School degree required
Associate or Bachelor’s degree nice to have
Working knowledge of health and welfare and/or defined benefit pension plans
Experience working in a call center environment

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Spanish language skillsFrench language skillsMicrosoft Officetyping 30 words per minutehealth and welfare knowledgedefined benefit pension plans knowledge

Soft Skills

customer serviceattention to detailability to assess member concernsability to work autonomouslyability to follow instructionscommunicationcollaborationrespectful interaction

Certifications

High School degreeAssociate degreeBachelor’s degree