ServiceNow Platform Architect

. Define and maintain platform vision and strategy aligned to enterprise IT and business objectives.

Posted 4/22/2026full-timeArlington • Virginia • 🇺🇸 United StatesSeniorLead💰 $150,000 - $170,000 per yearWebsite

Tools & technologies

ITSMServiceNow

Key responsibilities & impact

Define and maintain platform vision and strategy aligned to enterprise IT and business objectives.
Provide architectural guidance to ensure designs align with platform standards and leading practices.
Shape governance frameworks covering instance strategy, integrations, and data models.
Facilitate platform governance forums to drive consistent decisions across partners and teams.
Evaluate and adopt new ServiceNow capabilities to enhance platform value
Lead PoCs and innovation initiatives to optimize workflows and solutions.
Oversee the end-to-end delivery lifecycle of ServiceNow projects within the organization
Anticipate and mitigate platform risks (scalability, performance, technical debt).
Influence adoption of leading practices across stakeholder, partner, and ServiceNow teams.
Provide structured feedback to ServiceNow product and engineering teams.
Travel of up to 15% annually may be expected.

What you’ll need

Bachelor or Master's degree in Computer Science, Information Technology, Business Administration, or a related field.
10+ years of experience in enterprise architecture, solution strategy, and program leadership.
Strong experience and subject matter expertise with several modules like ITSM, ITOM, CMDB, Discovery, HAM, SAM, CSM, HRSD, IRM, SPM/PPM and custom application development using App Engine
Experience in GenAI / automation / Agentic AI (Now Assist, Virtual Agent, Moveworks preferred).
Proven experience engaging at Executive level to influence platform direction and business outcomes.
Track record of defining multi-workflow, enterprise-scale architectures and governance models.
Strong ability to operate as a program-level architect, guiding multiple teams and partners toward a unified vision.
Expertise in platform strategy, integration patterns, and complex delivery governance.
ServiceNow Certified Master Architect (CMA) plus other architecture and governance framework certifications are highly desirable.

Comp & perks

Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (Washington State only)
Retirement Benefits: Contributory Pension Plan and Savings Plan (401k)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

enterprise architecturesolution strategyprogram leadershipITSMITOMCMDBDiscoveryHAMSAMCSM

Soft Skills

influencegovernancefeedbackcollaborationrisk mitigationstrategic thinkingcommunicationleadershipproblem-solvinginnovation

Certifications

ServiceNow Certified Master Architectarchitecture certificationsgovernance framework certifications